Customer Service Representative

hace 2 días


San José, San José, Costa Rica Emerson A tiempo completo

**Overview**

Emerson is seeking a highly motivated Customer Service Representative to join our Application and Technical Support team. In this role, you will provide exceptional customer service and support for our US customers.

**Job Summary**

The Customer Service Representative will be responsible for managing and resolving customer inquiries related to order placement, delivery, pricing, availability, and general product information. You will work closely with internal teams to ensure timely and accurate responses to customer queries.

**Key Responsibilities**

- Manage customer orders from receipt to resolution, ensuring timely and accurate communication.

- Respond to customer inquiries regarding product availability, pricing, and delivery schedules.

- Assist customers with basic technical queries and provide product information as required.

- Collaborate with internal teams to resolve customer issues and concerns.

- Maintain accurate records of customer interactions and updates.

**Qualifications**

To succeed in this role, you will need:

- 1+ year of customer service experience.

- Strong written and verbal communication skills.

- Excellent problem-solving and analytical skills.

- Ability to multitask in a fast-paced environment.

- High sense of urgency and comprehension skills.

- Proficiency in English (B1 level or higher).

- Demonstrated systems and process knowledge.

- Very good customer support skills.

- Strong performance record.

**Working Conditions**

This role requires working within US business hours and adhering to US working days. Occasional coverage on holidays may be necessary, which will be communicated in advance by the supervisor.



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