Emerson Customer Service Representative

hace 4 días


San José, San José, Costa Rica Emerson A tiempo completo

Job Overview

At Emerson, we are seeking a highly skilled Customer Service Representative to join our team. This role will be responsible for providing exceptional customer service and ensuring seamless order fulfillment processes.

Duties and Responsibilities

- Process customer orders accurately and efficiently in Salesforce, SAP, and Oracle systems.

- Create and validate customer purchase orders prior to inputting them into the Digital Platforms.

- Perform customer setup activities to ensure accurate processing of orders and delivery of goods and services.

- Handle daily hold reports and resolve any discrepancies promptly.

- Create new contacts and accounts for end users or sold-to/ship-to accounts.

- Provide timely assistance with password resets, license queries, and other technical issues.

- Support software fulfillment by ensuring customers receive their software licenses through licensing platforms.

- Collaborate with hardware fulfillment teams to communicate expected shipping dates and expedite order solutions as needed.

- Input Return Material Authorizations (RMAs) from distributors into the SAP system.

- Manage disputes with account payable teams and customers regarding payment issues, taxes, freight charges, incorrect addresses, and PO updates.

- Perform customer-related financial transactions, such as credit and debit memos, according to operating policies and procedures.

Qualifications

- High School Diploma/GED from an accredited institution

- Minimum 3-5 years of experience in sales support and customer service roles

- Strong computer and analytical skills using the complete Office Package

- Understanding of global markets related to Channel Partners, Resellers, and End Users

- Excellent problem-solving skills and ability to work under pressure

- Strong teamwork, interpersonal, and communication skills

- Effective time management, discipline, organization, and consistency

- Fluency in written and verbal English

- Autonomy, proactivity, multitasking abilities, and high sense of urgency

- Experience working with SAP, Salesforce, and Oracle is preferred



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