Expert Network Engineer with Advanced Escalation Skills

hace 9 horas


San José, San José, Costa Rica Cloud Software Group A tiempo completo

About Cloud Software Group

Cloud Software Group is a global leader in cloud software, serving over 100 million users worldwide.

We value diverse perspectives, varied experiences, and courage to take risks. Our teams are encouraged to learn, dream, and build the future of work.

As we embark on a new era of growth, we need experts like you to drive our success.

Job Overview:

Our team is seeking an experienced Sr Escalation Engineer to provide exceptional customer service experience by problem identification and resolution on NetScaler.

The ideal candidate will possess strong critical thinking and problem resolution skills, with a solid understanding of Linux operation system, load balancing, routing, switching, VLAN, firewall, VPN, and common protocols.

Key Responsibilities:
  1. Independently defuse sophisticated customer situations using effective communication planning and follow-through.
  2. Resolve technically complex, critically important, or politically hot customer issues.
  3. Act as a technical interface between customers and 3rd Level Engineering/Product Development.
  4. Collaborate with other teams to write and review complex technical articles and case studies for the knowledge base.
  5. Participate in a 24x7 on-call rotation and contribute to projects as a collaborator or sub-team leader.
Requirements:
  • 5+ years of experience in a Tech Support environment, including 2-3 years in an Escalation-level team.
  • Strong written and verbal communication skills.
  • Practical understanding of the OSI model and Linux operation system.
  • Solid understanding of networking concepts, including load balancing, routing, switching, VLAN, firewall, VPN, and common protocols.
Preferred Qualifications:
  • CCNP, Certificate of MCSE or CCIE.
  • Experience with AWS, Azure, and other cloud solution providers.
  • Shell, Python, or Perl Scripting languages.
  • Firewall/DMZ configuration.


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    Key ResponsibilitiesIn this exciting customer-facing role, you will develop strong working partnerships with Cisco Services Delivery team members, key customer stakeholders, Cisco Account/Sales team, and the broader services organization. You will provide advanced network-level services related to reactive issues for Cisco Expert Care accounts.You will focus...


  • San José, San José, Costa Rica Msd A tiempo completo

    Job Title: Pharmacovigilance Expert with Advanced Data AnalysisOverview:Msd is a leading healthcare company seeking an experienced Pharmacovigilance Expert with Advanced Data Analysis to join our team. As a key member of our global pharmacovigilance organization, you will play a crucial role in ensuring the safety and efficacy of our...


  • San José, San José, Costa Rica Netskope A tiempo completo

    **About Netskope**We are a cloud security company that protects data wherever it goes. Our solution provides visibility, security, and compliance across all clouds, applications, and devices.**Job Summary**We are looking for an experienced Senior Network Security Engineer to join our team. As a key member of our support organization, you will be responsible...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job Responsibilities:As a Network Systems Engineer at Emerson, you will provide high-level support and technical expertise in networking technology, including LAN/WAN hardware, switches, bridges, and routers. Your responsibilities will include network system design and implementation, network connectivity support, network monitoring, issue resolution, and...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Pfizer is a leader in the pharmaceutical industry, committed to delivering innovative solutions that improve patients' lives. As a Network Solutions Engineer, you will play a critical role in supporting our enterprise telecommunications network, ensuring seamless connectivity and data exchange across the organization.With a focus on full-stack support, you...


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    At Cisco Systems, we are seeking a highly skilled Network Security Solutions Engineer to join our team. In this exciting customer-facing role, you will be responsible for providing advanced network level services related to reactive issues to Cisco Expert Care accounts.The ideal candidate will have a strong background in security technologies and a proven...

  • Cybersecurity Expert

    hace 1 día


    San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    About the RoleWe're seeking a highly skilled Cybersecurity Expert to join our team as an Advanced Support Specialist. In this role, you'll work closely with our valued customers to address their complex technical concerns and provide expert-level support.ResponsibilitiesYour key responsibilities will include:Providing advanced technical support to customers...


  • San José, San José, Costa Rica E2E Technology Solutions A tiempo completo

    Job SummaryE2E Technology Solutions is seeking a highly skilled Advanced Network Infrastructure Specialist to contribute to strategic network plans and reviews, designing effective networks following industry best practices.Key ResponsibilitiesMaintain and update job knowledge to stay current with the latest network technologies and trends.Interact with IP...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Emerson Network Engineer Role OverviewWe are seeking a highly skilled Network Engineer to join our team at Emerson. In this role, you will be responsible for designing, implementing, and maintaining our global WAN infrastructure.Key Responsibilities:Design and implement connectivity solutions to meet business requirementsImplement segmented WAN solutions...


  • San José, San José, Costa Rica Webhelp A tiempo completo

    **Job Title:** Senior Network ArchitectAbout the Role: As a Senior Network Architect, you will be responsible for designing and implementing functional network infrastructure in both private and public cloud environments. This includes LAN, WLAN, WAN, AWS, and Voice networks.Your Key Responsibilities:Design and implement network infrastructure in both...

  • Network Engineer

    hace 2 meses


    San José, San José, Costa Rica Pfizer A tiempo completo

    About the RolePfizer is seeking a highly skilled Network Engineer to lead the design and support of our global implementation of Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), IP Address Management services, Service Load Balancing (SLB) and Global Service Load Balancing (GSLB).This role requires a strong technical background in network...

  • Chief Network Architect

    hace 3 semanas


    San José, San José, Costa Rica Webhelp A tiempo completo

    **Job Summary**We are seeking an experienced Chief Network Architect to join our team at Webhelp. This is a unique opportunity to work with cutting-edge technologies and transform the future of customer experience (CX).**About the Role**The Chief Network Architect will be responsible for designing and implementing functional network infrastructure in both...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    As a Support Escalation Engineer-Azure Identity, you will provide technical support to customers and partners who are experiencing complex issues with computer systems, software, and networked systems. Your primary responsibility will be to work with customers to review and resolve their issues.You will perform troubleshooting and related analyses,...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job OverviewEmerson is seeking a highly skilled Network Engineering Expert to join our team. As a key member of our service delivery and operations group, you will play a crucial role in designing, implementing, and operating Local Area Networks (LANs) and Wireless Networks (WLANs) for our enterprise clients.About the RoleThis is a senior-level position that...


  • San José, San José, Costa Rica Intel A tiempo completo

    Software Engineer Role OverviewJoin Intel as a software engineer to contribute to the development of innovative software solutions that transform computing experiences across CPU, GPU, and FPGA architectures.About This RoleThis is an exciting opportunity for you to work with a global team of professionals who share your passion for software engineering. As a...


  • San José, San José, Costa Rica World Network Systems A tiempo completo

    At World Network Systems, we are seeking a highly skilled and experienced Senior Network Infrastructure Specialist to join our team. This is a contract position with a duration of 24 months.The ideal candidate will have at least 3 years of experience in network administration, with expertise in Windows Server installation and support, firewall experiences,...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Are you an expert in designing and implementing complex enterprise networks? Do you have a strong background in Cisco WAN and switching solutions?We are seeking an experienced Enterprise Network Architect to join our team at Emerson.**Job Summary:**The successful candidate will be responsible for designing, implementing, and supporting large-scale network...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Technical Support Escalation Engineer Role OverviewWe are seeking a highly skilled Technical Support Escalation Engineer to join our team at Microsoft. As a key member of our Customer Service & Support organization, you will be responsible for owning, troubleshooting, and solving complex customer technical issues related to the Microsoft Graph API.This is an...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    About Cloud Software GroupWe provide cloud solutions for over 100 million users worldwide, making a difference in the lives of real people.Our team values diverse perspectives and encourages learning, dreaming, and building the future of work.We are on the brink of a significant evolution and growth, and we need your expertise to drive it forward.Job...

  • Network Engineer

    hace 1 día


    San José, San José, Costa Rica Intel A tiempo completo

    About the RoleThe Corporate Long-Term Retention (LTR) program at Intel is seeking a skilled engineer to join its team in Costa Rica. Located within Intel's LTR Hub, this individual will play a vital role in ensuring the readiness and accessibility of Intel products.The LTR Hub provides remote access to engineers worldwide, enabling them to conduct testing...