Cybersecurity Expert
hace 1 día
About the Role
We're seeking a highly skilled Cybersecurity Expert to join our team as an Advanced Support Specialist. In this role, you'll work closely with our valued customers to address their complex technical concerns and provide expert-level support.
Responsibilities
Your key responsibilities will include:
- Providing advanced technical support to customers via phone, email, or on-site visits
- Diagnosing and resolving complex technical issues related to routing and switching, security protocols, and network configurations
- Collaborating with cross-functional teams, including Engineering and Development, to identify and resolve critical issues
- Developing and publishing technical documentation, such as user guides and knowledge base articles, to help customers troubleshoot and resolve common issues
- Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends
Requirements
To be successful in this role, you'll need:
- Proven experience in troubleshooting and resolving complex technical issues related to routing and switching, security protocols, and network configurations
- In-depth knowledge of TCP/IP, OSPF, BGP, VLAN, STP, IPSEC, SSL-VPN, NAT, GRE, and other relevant technologies
- Excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders
- Familiarity with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products, and other relevant technologies
- A strong problem-solving mindset and ability to think critically in high-pressure situations
About Us
Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our digital way of life. We're committed to creating a diverse and inclusive workplace where innovators can thrive and make a meaningful impact. If you're passionate about cybersecurity and want to join a dynamic team that's shaping the future of the industry, we encourage you to apply for this exciting opportunity.
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