Client Services Associate II

hace 3 días


San José, San José, Costa Rica Experian A tiempo completo

Experian Employer Services (EES) is driving innovation in the customer credit lifecycle, fueled by best-in-class data and cutting-edge technology.

This exciting role as a Data and Enablement Support Specialist is part of EES' _Data & Enablement_ team, responsible for assisting with client onboarding activities, account provisioning duties, and other data management initiatives in support of various EES service offerings.

Main Responsibilities:

  • Provide exceptional customer care in a dynamic environment that requires high multitasking skills.
  • Collaborate with internal EES teams to manage support duties empowering EES service offerings.
  • Assist with request ticket management, project deliverables, and related documents for client onboarding, provisioning, account maintenance, client assurance, and/or data integrity for all Employer Services products.
  • Diagnose and resolve moderate to complex problems related to client data setup, credentialing, agency registration, account maintenance, data issues, file research, and online portal access requests.
  • Maintain clear communication with stakeholders regarding ongoing status updates.
  • Mentor teammates on processes, best practices, prioritization, and issue resolution.

Key Qualifications:

  • 3+ years of experience in advanced client service environments emphasizing intake request queue management, client onboarding tasks, account registration activities, data quality initiatives, and ongoing data management or equivalent.
  • Excellent problem-solving skills with effective issue resolution and creative solutions.
  • Action-oriented individual with strong English communication skills (written and verbal).
  • Conscientious self-starter with flexibility, good judgment, and dependability.

Preferred Experience:

  • Bachelor's degree preferred.
  • Confident in managing relationships across internal teams, both face-to-face and remotely.
  • Enterprise-level B2B experience working on cross-functional teams.
  • Strong English communication skills (verbal and written).
  • Previous experience within the Employer Services industry.
  • Knowledge of human capital management (HCM) systems and/or HR/Payroll/Tax-related product offerings.

We Offer:

  • Medical, life, and dental insurance.
  • International Share Save Plan.
  • Flex Work/Work from home opportunities.
  • Paid time off.
  • Annual Performance Bonus.
  • Education Reimbursement.
  • Family Bonding.
  • Bereavement Leave.
  • Referral Program.

Our Commitment to Diversity and Inclusion:

We strive to create a thriving, inclusive, and diverse team where people love their work and love working together. We believe diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and invite you to bring your authentic self to work.



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