Financial Operations Coordinator II Professional
hace 4 días
At World Fuel Services, we are driven by the expertise of our global team of over 5000 professionals.
We are a leading industry player due to the talents and dedication of our employees. Our dynamic and diverse environment fosters innovative thinking, collaboration, and efficient execution, allowing us to achieve sustained growth. By working together, we create an environment where individuals can thrive.
The Financial Operations Coordinator II plays a crucial role in our team, ensuring excellent customer service through accurate and timely invoicing to our valued customers and suppliers. As the primary point of contact for invoicing-related questions from both internal and external customers, this role requires exceptional written and verbal communication skills as well as a strong customer service mindset.
Key Responsibilities:- Daily invoicing for fuel deliveries, services, and other revenue within departmental SLAs
- Cross-functional coordination to improve department efficiency and effectiveness
- Identifying opportunities for continuous process improvement and automation
- Timely escalation of issues that cannot be resolved by the team
- Review and verification of supporting documents related to customer invoicing
- Collaboration with other WFS Corp departments to ensure data accuracy and timely resolution of exception conditions
- Providing timely customer support and fielding questions from internal and external associates
- Maintaining reports and logs to ensure completeness of incoming data, track status of exceptions, and ensure regulatory compliance
- Tracking workload completion, including unbilled sales force cases
- Analyzing and resolving complex cases
- Possess polished communication skills with a strong sense of customer service
- Proficiency in Microsoft Office, including Excel and Word
- Able to work autonomously and collaboratively in a fast-paced, deadline-driven, multi-cultural environment
- Self-motivated with excellent time management skills
- Excellent English language proficiency (C1 or higher)
- Well-developed attention to detail skills
- Ability to adapt to changing business needs
- Strong organizational, problem-solving, and analytical skills
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