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Financial Operations Coordinator Specialist
hace 2 semanas
At World Fuel Services, our employees are the driving force behind our global success.
We have a diverse team of over 5000 professionals who contribute to our industry leadership.
Our entrepreneurial and culturally-diverse environment values innovative thinking, collaboration, and efficient execution.
This allows us to drive sustained growth through our high-performance culture.
We promote an environment where individuals can thrive by working together.
The Financial Operations Coordinator II role is a key member of our team responsible for providing excellent customer service through accurate and timely invoicing to our valued customers, as well as the timely processing of invoices from our suppliers.
As a primary point of contact for questions related to invoicing from both internal and external customers, this position requires excellent written and verbal communication skills, as well as a customer service mindset.
Responsibilities- Daily invoicing for fuel deliveries, services, and other revenue within department SLAs
- Coordinate cross-functionally to improve department efficiency and effectiveness
- Identify opportunities for continuous process improvement and automation
- Escalate issues that cannot be resolved by the team in a timely manner
- Review and verification of all supporting documents related to invoicing customers
- Collaboration with other WFS Corp departments to ensure data accuracy and timely resolution of exception conditions
- Point of contact to customers, ensuring timely customer support
- Field questions from internal and external associates, keeping management apprised of issues and concerns while responding promptly and accurately
- Maintain reports and logs to ensure completeness of incoming data, track status of exceptions, and ensure regulatory compliance
- Keep track of workload being completed such as unbilled, Sales Force cases
- Analyze and resolve complex cases
- Possess polished communication skills with a strong sense of customer service
- Proficient in Microsoft Office, including Excel and Word
- Able to work autonomously, as well as with team members, in a fast-paced, deadline-driven, multi-cultural environment
- Self-motivated with excellent time management skills
- Excellent English level (B2)
- Well-developed skill of attention to detail
- Ability to adapt to changing business needs
- Strong organizational, problem-solving, and analytical skills
