Strategic Account Growth Manager
hace 22 horas
Amzn Support Srvcs Costa Rica is seeking a highly skilled Senior Account Manager to join its Strategic Account Services (SAS) organization.
Role OverviewThe Senior Account Manager will play a key role in driving business growth for some of the most influential sellers on the Amazon platform, ensuring Selling Partner satisfaction by delivering a high level of service through strategic insights and relentlessly high operational standards.
This individual contributor role involves building and executing strategic joint business plans with Selling Partners, collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities.
Key Responsibilities- Selling Partner Support and Business Growth
- Identify and provide advice on how to improve business input metrics that drive growth and improve end customer experience
- Deliver timely, accurate and professional operational support to all Selling Partners within a specified SLA
- Drive results in a cross-functional environment
- Oversee key activities underway for a Selling Partner, including following up and escalating as appropriate to get resolution in a timely manner
- Demonstrate excellent time-management skills and the ability to work independently while using centralized resources, policies and procedures
- Selling Partner Relationship Management
- Build strong relationships with Selling Partners; be a trusted advisor and the single point of contact for their issues, questions, requests, escalations, and concerns
- Liaise with other internal departments as necessary to resolve Selling Partner issues and questions quickly and with high quality
- Teach Selling Partners how to be more successful on Amazon through education on available tools, policies, and relevant growth opportunities leveraging related Amazon programs and products
- Program Process Excellence
- Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment
- Assist with the definition and design of tools, standard operating procedures and processes of Selling Partner Services
- Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products
Requirements
To be successful in this role, you will need:
- 4+ years' experience in account management, sales, sales operations, marketing, buying, or customer service or publicity agencies
- E-commerce experience preferred
- Program management and Scrum experience
- Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment
- Strong attention to detail and excellent problem-solving skills
About Amzn Support Srvcs Costa Rica
As a leading provider of support services, Amzn Support Srvcs Costa Rica is dedicated to delivering exceptional customer experiences and driving business growth for our partners.
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