Strategic Account Growth Manager

hace 12 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Overview

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The Amzn Support Srvcs Costa Rica is seeking a highly skilled Customer Success Strategist to join our Strategic Account Services team.

About the Role

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We are looking for a seasoned professional with experience in account management, sales, and relationship-building to drive business growth and deliver exceptional customer service.

Main Responsibilities

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  • Develop and execute strategic joint business plans with Selling Partners to drive revenue growth and improve customer satisfaction.">
  • Provide timely and accurate operational support to Selling Partners within specified Service Level Agreements (SLAs).">
  • Liaise with internal departments to resolve Selling Partner issues and questions quickly and efficiently.">
  • Collaborate with Selling Partners to educate them on available tools, policies, and growth opportunities leveraging Amazon programs and products.">
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Requirements

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To be successful in this role, you will need:

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  • 4+ years of experience in account management, sales, sales operations, marketing, buying, or customer service.">
  • E-commerce experience preferred.">
  • Program management and Scrum experience.">
  • Excellent problem-solving skills and attention to detail.">
  • Strong written and verbal communication skills.">
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What We Offer

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In addition to a competitive salary and benefits package, we offer a dynamic and supportive work environment that fosters growth and development.



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