Strategic Account Services Program Manager

hace 7 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Program Manager, Strategic Account Services

Amzn Support Srvcs Costa Rica is seeking a highly skilled Program Manager to join our team. As a key member of the Strategic Account Services (SAS) organization, you will play a crucial role in improving the Amazon customer experience by working directly with Selling Partners.

Job Summary

The SAS ACES Program Manager will execute diverse project tasks that positively impact Sellers' perception of the services provided by the different SAS programs. You will work closely with internal teams to successfully complete improvement projects and drive process improvement.

About the Role

This is a full-time position at Amzn Support Srvcs Costa Rica. The salary range for this role is between $80,000 and $120,000 per year, depending on qualifications and experience. Benefits include comprehensive health insurance, retirement plan, paid time off, and opportunities for professional growth and development.

Responsibilities
  • Drive and facilitate complex projects focusing on results and measuring attainment of outcomes.
  • Assist with the definition and design of tools, standard operating procedures, and processes.
  • Design scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule.
  • Influence stakeholders outside your direct area of responsibility to ensure delivery.
  • Identify and mitigate risks, and remove roadblocks within projects.
  • Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.
  • Conduct effective meetings and communicate clearly and concisely verbally and in writing.
Requirements
  • 3+ years' experience in retail or other operationally intensive industries with focus on program management.
  • Experience in change management and driving adoption of new tools, processes, and decision support.
  • Demonstrated ability in learning tools, processes, and effectively utilizing them for service delivery.
  • Strong written and verbal communication skills.
Preferred Qualifications
  • Certified Six Sigma Green or Black Belt.
  • Certified Project Management Professional (PMP).
  • Graduate degree in related field.
Working Environment

The successful candidate will have excellent problem-solving skills, strong attention to detail, and the ability to manage multiple projects and priorities in a fast-paced environment.



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