Strategic Account Growth Specialist

hace 9 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About the Role:

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The Amzn Support Srvcs Costa Rica is seeking a highly skilled Strategic Account Growth Specialist to join their team. As a key member of the organization, you will be responsible for driving business growth for influential sellers on the Amazon platform while ensuring Selling Partner satisfaction through strategic insights and high operational standards.

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Key Responsibilities:

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  • Drive Selling Partner business growth and deliver a positive experience with our program.
  • Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.
  • Deliver timely, accurate, and professional operational support to all Selling Partners within a specified SLA.
  • Drive results in a cross-functional environment.
  • Oversee key activities that are underway for a Selling Partner, including following up and escalating as appropriate to get resolution in a timely manner.
  • Demonstrate excellent time-management skills and the ability to work independently while using centralized resources, policies, and procedures.
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Selling Partner Relationship Management:

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Build strong relationships with your Selling Partners; be a trusted advisor and the single point of contact for their issues, questions, requests, escalations, and concerns.

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Liaise with other internal departments as necessary to resolve Selling Partner issues and questions quickly and with high quality.

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Teach Selling Partners how to be more successful on Amazon through education on available tools, policies, and relevant growth opportunities leveraging related Amazon programs and products.

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Program Process Excellence:

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Act as a thought leader in defining success criteria and understanding business needs of Selling Partners in an ever-changing business environment.

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Assist with the definition and design of tools, standard operating procedures, and processes of Selling Partner Services.

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Identify, quantify, and define feature enhancements and new products to improve Amazon products based on customer feedback, data analysis, and feature gaps with competitive products.

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Requirements:

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To succeed in this role, you will need:

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  • 2+ years' experience in account management, sales, sales operations, marketing, buying, or customer service or publicity agencies.
  • E-commerce experience preferred.
  • Program management and Scrum experience.
  • Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
  • Strong attention to detail and excellent problem-solving skills.
  • Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines and expertise in Excel.
  • Demonstrated ability in learning tools and processes, effectively utilizing them for service delivery.
  • Strong service mindset and ability to use metrics to measure service levels.
  • Strong written and verbal communication skills.
  • Proficiency in composing concise, accurate, and appropriately targeted responses.
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Become Part of Our Team:

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We're looking for a motivated and experienced individual to join our team as a Strategic Account Growth Specialist. If you're passionate about driving business growth and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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What We Offer:

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We offer a dynamic work environment, opportunities for career growth and development, and a competitive compensation package.

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Contact Information:

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Please submit your application, including your resume and cover letter, to us.



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