IT Support Specialist

hace 16 horas


San José, San José, Costa Rica Imprivata A tiempo completo

Imprivata is dedicated to improving healthcare by providing cutting-edge technology solutions. Our team is passionate about delivering exceptional customer experiences and making a positive impact.

The IT Services Technician plays a vital role in supporting the company's infrastructure, ensuring seamless operations and user satisfaction. This position requires a skilled professional who can effectively manage IT requests, troubleshoot complex issues, and provide timely resolutions.

Duties and Responsibilities:

  • Support and maintain PCs, Macs, mobile devices, network equipment, and peripherals
  • Prioritize and manage IT requests from users, escalating complex issues as needed
  • Collaborate with third-party vendors to resolve technical issues and repair/replace equipment
  • Maintain accurate records of IT requests, updates, and resolutions
  • Develop and distribute end-user documentation and standard operating procedures
  • Analyze and prepare reports on IT request trends and emerging patterns

Requirements:

  • Fluency in Spanish and English
  • Bachelor's degree in a relevant technical field or equivalent experience
  • Minimum 2 years' experience supporting PCs, Macs, phones, network equipment, and related peripherals
  • Familiarity with Virtual Desktop Infrastructure (VDI) is a plus
  • Ability to work creatively, calmly, flexibly, and under tight deadlines
  • Strong communication and problem-solving skills
  • Passion for learning and staying up-to-date with technology advancements

Working Conditions:

  • This role requires a local presence in the office at least 4 days a week
  • Must live in or near San Jose, Costa Rica, to support the local office
  • Extensive computer use required
  • Evening and weekend work may be necessary, including on-call rotations
  • Some travel may be required

Imprivata offers a top-notch work environment, developmental opportunities, a competitive total rewards package, and a commitment to having fun. We strive to create a diverse and inclusive workplace where everyone feels valued and empowered to succeed.



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