IT Support Specialist
hace 16 horas
Imprivata is dedicated to improving healthcare by providing cutting-edge technology solutions. Our team is passionate about delivering exceptional customer experiences and making a positive impact.
The IT Services Technician plays a vital role in supporting the company's infrastructure, ensuring seamless operations and user satisfaction. This position requires a skilled professional who can effectively manage IT requests, troubleshoot complex issues, and provide timely resolutions.
Duties and Responsibilities:
- Support and maintain PCs, Macs, mobile devices, network equipment, and peripherals
- Prioritize and manage IT requests from users, escalating complex issues as needed
- Collaborate with third-party vendors to resolve technical issues and repair/replace equipment
- Maintain accurate records of IT requests, updates, and resolutions
- Develop and distribute end-user documentation and standard operating procedures
- Analyze and prepare reports on IT request trends and emerging patterns
Requirements:
- Fluency in Spanish and English
- Bachelor's degree in a relevant technical field or equivalent experience
- Minimum 2 years' experience supporting PCs, Macs, phones, network equipment, and related peripherals
- Familiarity with Virtual Desktop Infrastructure (VDI) is a plus
- Ability to work creatively, calmly, flexibly, and under tight deadlines
- Strong communication and problem-solving skills
- Passion for learning and staying up-to-date with technology advancements
Working Conditions:
- This role requires a local presence in the office at least 4 days a week
- Must live in or near San Jose, Costa Rica, to support the local office
- Extensive computer use required
- Evening and weekend work may be necessary, including on-call rotations
- Some travel may be required
Imprivata offers a top-notch work environment, developmental opportunities, a competitive total rewards package, and a commitment to having fun. We strive to create a diverse and inclusive workplace where everyone feels valued and empowered to succeed.
-
Healthcare Support Specialist
hace 2 meses
San José, San José, Costa Rica It France A tiempo completoAt It France, we're seeking a skilled Healthcare Support Specialist to provide exceptional technical support to our valued customers in the medical field.We offer a competitive salary range of $8,600 - $9,300 per month and opportunities for growth and development within our team.The successful candidate will have:Fundamental knowledge of Microsoft Office and...
-
San José, San José, Costa Rica Reclutamiento It A tiempo completoCompany OverviewWe are a telecommunications company partner elite for Microsoft, Google, Cisco, HP and other. Our mission is to provide top-notch technical support services to our clients.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team in San José, Costa Rica. The successful candidate will be responsible for providing...
-
IT Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Crg Solutions A tiempo completoCrg Solutions seeks a skilled IT Technical Support Specialist to join our team.As an IT Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of computer systems, software, hardware, and network infrastructure within our organization.The estimated salary for this position is $55,000-$65,000 per year.About UsCrg Solutions...
-
IT Support Specialist
hace 3 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is seeking a highly skilled IT Support Associate II to join our team. In this role, you will be the first point of contact for technical support service requests from Amazon Corporate employees worldwide.This is a challenging and rewarding position that requires strong technical skills, excellent communication abilities, and a...
-
IT Support Specialist for Amazon Corporate
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob SummaryWe are seeking an IT Support Specialist to join our team at Amazon Support Services Costa Rica Srl. The successful candidate will provide technical support to Amazon Corporate employees worldwide, troubleshooting end-user computing problems and creating detailed call logs.About the RoleThe IT Support Specialist will be responsible for:Providing...
-
IT Support Specialist
hace 6 días
San José, San José, Costa Rica Joby Aero, Inc. A tiempo completoA high-paying IT support specialist role at Joby Aero, Inc., offering a competitive salary of $70,000 annually. As an IT Service Desk Administrator, you will provide top-notch support for end-user requests, remote software installations, and hardware warranty management.**Job Overview:**We are seeking a skilled IT professional to join our team as an IT...
-
IT Support Specialist
hace 6 días
San José, San José, Costa Rica Wipro Limited A tiempo completoAbout the RoleWipro Limited is seeking an experienced IT Support Specialist to join our team. This role will be responsible for providing top-notch technical support to our clients.
-
IT Support Specialist
hace 3 meses
San José, San José, Costa Rica Transperfect A tiempo completoAre you a creative thinker and a hard worker?We are seeking a Helpdesk Support Specialist to join our team at TransPerfect.Your primary responsibility will be to provide exceptional IT services to our employees, including installing and supporting Windows-based hardware and software, responding to support requests, and performing analysis, diagnosis, and...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica It France A tiempo completoJob Opportunity: Health Tech Agent (French & English)We are seeking a highly skilled Technical Support Specialist to join our team at It France. Key Responsibilities:Ensure accurate documentation of all customer interactions in our CRM system, following established process flows and work instructions.Act as an internal representative, advocating for...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Imprivata A tiempo completoImprivata is a leading provider of healthcare technology, and we're seeking a highly skilled Technical Support Specialist to join our team. In this role, you'll provide top-notch IT support to our clients, prioritizing requests and escalating complex issues as needed.Job SummaryThe Technical Support Specialist will be responsible for supporting PCs, Macs,...
-
IT Support Specialist
hace 3 semanas
San José, San José, Costa Rica Hostinger A tiempo completoUnlock Your Potential as a Web Hosting SpecialistWe're seeking an experienced and skilled Web Hosting Specialist to join our Customer Success Team at Hostinger.Your primary responsibility will be to provide exceptional customer service, ensuring that our clients receive the best possible experience. To achieve this, you'll need to stay up-to-date with the...
-
IT Support Specialist
hace 6 días
San José, San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our team is the driving force behind our global success.We are industry leaders due to the diverse talents of our 5000-strong professional workforce.Our employees thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...
-
Technical Support Specialist for Bilingual Customers
hace 3 semanas
San José, San José, Costa Rica It France A tiempo completoIt France is a leading provider of exceptional technical support to the medical field. We are seeking an experienced Technical Support Specialist fluent in both French and English to join our dedicated team.**Job Summary:**We are looking for a highly skilled individual to ensure accurate documentation of customer interactions, act as an internal advocate for...
-
IT Infrastructure Support Specialist
hace 3 semanas
San José, San José, Costa Rica Equifax A tiempo completoYou are a key player in our IT infrastructure team at Equifax. We offer a highly competitive salary of $85,000 - $110,000 per year, depending on your experience and qualifications.About the Role:We are seeking an experienced IT Infrastructure Support Specialist to join our team. As an IT Infrastructure Support Specialist, you will be responsible for...
-
Global IT Support Specialist
hace 2 meses
San José, San José, Costa Rica Milestone Technologies, Inc. A tiempo completoMilestone Technologies, Inc. is a leading global IT managed services firm partnering with organizations to scale technology, infrastructure, and services for digital transformation, innovation, and operational agility.Job OverviewWe seek a skilled Global IT Support Specialist to provide exceptional on-site support in fast-paced tech offices.Provide...
-
IT Support Specialist
hace 3 días
San José, San José, Costa Rica Arb Call Facilities A tiempo completoAt Arb Call Facilities, we are committed to delivering exceptional technical support services to our clients.Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist - Help Desk, you will be responsible for providing top-notch technical assistance and support to our clients.About the...
-
Highly Skilled IT Support Specialist
hace 6 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoWe are looking for a Highly Skilled IT Support Specialist to join our team at Bill Gosling Outsourcing.About Us:Bill Gosling Outsourcing has been providing business solutions to clients for over 60 years, offering various services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process...
-
IT Infrastructure Specialist
hace 3 semanas
San José, San José, Costa Rica Fragomen A tiempo completoAbout the RoleFragomen, a leading global immigration services provider, is seeking an experienced IT Infrastructure Specialist to support PC Hardware, Operating Systems, IT Hardware Inventory, and Device Imaging in our San José office. As a key member of our IT team, you will provide technical support, troubleshoot issues, and implement solutions to ensure...
-
IT Support Specialist II
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAt Amazon Support Services Costa Rica Srl, we are seeking a highly skilled and detail-oriented IT Support Specialist II to join our team. This role will be responsible for providing technical support to Amazon Corporate employees worldwide, troubleshooting end-user computing problems, and documenting customer interactions.About the Role:This is a challenging...
-
IT Support Specialist for Global Clients
hace 16 horas
San José, San José, Costa Rica Sykes Costa Rica A tiempo completo**Company Overview:**Sykes Costa Rica is a leading provider of outsourced customer service solutions. Our team of professionals is dedicated to delivering exceptional support experiences that drive customer loyalty and business growth.**Job Summary:**We are seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be...