IT Support Specialist for Global Clients
hace 19 horas
**Company Overview:**
Sykes Costa Rica is a leading provider of outsourced customer service solutions. Our team of professionals is dedicated to delivering exceptional support experiences that drive customer loyalty and business growth.
**Job Summary:**
We are seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to internal clients, troubleshooting network connectivity issues, telephony problems, and software errors, and deploying and troubleshooting hardware.
**Required Skills and Qualifications:**
- Advanced English language skills with high proficiency level (85%)
- Schedule flexibility to work all schedules weekdays and weekends
- Availability to work at any site
- 1 year experience in a technical role (desired)
- CompTIA+ or related studies (desired)
**Benefits:**
- Growth opportunities within the company
- Educational reimbursement program
**Responsibilities:**
- Troubleshoot network connectivity issues within SLA/ETC and Quality metrics
- Troubleshoot telephony issues within SLA/ETC and Quality metrics
- Troubleshoot software error messages within SLA/ETC and Quality metrics
- Deploy and troubleshoot hardware for PCs and telephony equipment
- Perform preventive and/or corrective maintenance of in-warranty and out-of-warranty equipment
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