IT Support Specialist for Amazon Corporate
hace 11 horas
We are seeking an IT Support Specialist to join our team at Amazon Support Services Costa Rica Srl. The successful candidate will provide technical support to Amazon Corporate employees worldwide, troubleshooting end-user computing problems and creating detailed call logs.
About the RoleThe IT Support Specialist will be responsible for:
- Providing basic technical support to Amazon Corporate employees worldwide;
- Diagnosing and troubleshooting end-user computing problems, including analyzing the problem, identifying the appropriate resources, testing proposed fixes, and following up to ensure the problem has been resolved;
- Creating and submitting detailed call logs documenting customer interactions that are accurate, thorough, and timely; informs customer of needed repairs and answers basic questions;
- Ensuring that customer understands and is satisfied with work completed;
- Following all standard operating procedures (SOP) through the effective use of knowledge management;
- Acquiring and maintaining current knowledge of relevant policies in order to provide technically accurate solutions to users;
- Assisting with activities to triage and escalate any system or network outage to reduce downtime;
- Assisting with remote assistance in Teleconferencing systems and AV presentation equipment;
To be successful in this role, you should have:
- 1+ years of experience in IT help-desk or desk-side environment;
- Advanced written and spoken English level;
- High School diploma;
- Experience in Windows, Mac OS environments;
- Proven ability to communicate with technical and non-technical staff;
Prior experience in Linux systems administration, Microsoft MCSE, MCITP Systems Administrator (Active Directory), Cisco CCNA certification, strong troubleshooting skills, ability to explain complex IT concepts in simple terms, ability to manage high-priority projects, and proven ability to work successfully with limited supervision are highly desirable.
Work EnvironmentThis role will be based in San Jose, Costa Rica. We offer a competitive salary and benefits package, including:
- $60,000 - $80,000 per year, depending on experience;
- A comprehensive benefits package, including medical, dental, and vision coverage;
- A generous paid time off policy;
- A 401(k) plan with company match;
- Opportunities for professional growth and development.
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