Global Support Specialist
hace 6 horas
About Us
At WNS Global Services, we are a leading Business Process Management (BPM) leader, serving over 400 global clients across various industries. Our goal is to deliver operational excellence and deep domain expertise to drive business value for our clients.
Our Mission
We strive to enable our clients to outperform by pursuing innovative solutions that drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach, and global delivery network.
Our Values
Our organization is guided by the CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. We promise our employees role clarity, coaching, mentoring, professional development, and a structured career path through our 5 people promises.
Job Overview
The Customer Support Specialist is responsible for providing best-in-class customer service by answering and processing inbound calls to the Service Desk. They will also make outbound calls in connection with problem resolution and possess technical competency with knowledge of identified technologies and/or products.
Responsibilities
Key responsibilities include:
- Incident management: opening incidents, transferring to correct resolver groups, following up with resolver groups, communicating incident status to customers, and resolving incidents where needed.
- Extended support on products or technologies as required.
Requirements
To be successful in this role, you should possess:
- A high school diploma or equivalent.
- Language skills: Spanish and English.
Why Work with Us?
We offer a dynamic work environment, opportunities for growth and development, and a commitment to employee experience. Join us and discover a world of possibilities.
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