Customer Solutions Manager

hace 16 horas


San José, San José, Costa Rica Wns Global Services A tiempo completo

**About Us**

WNS Global Services, a global Business Process Management (BPM) leader, empowers clients to outperform by combining operational excellence with deep domain expertise. With a presence in 9 countries across North America, South America, and Europe, our delivery center serves various industries like Retail and Consumer Packaged Goods, and Insurance.

Our Mission

We strive to understand our clients' businesses and create impactful solutions that drive agility and excellence into their processes. Guided by our CIRCLE of values - Client First, Integrity, Respect, Collaboration, Learning, Excellence - we promise our employees role clarity, coaching, mentoring, professional development, and a structured career path.

About the Role

This is a unique opportunity for a seasoned professional to take ownership of product portfolio blueprints from hunters when sales are closed. Key responsibilities include:

  • Delivery of system integration at customer conversion projects from planning to delivery
  • Responsible for highly structured due diligence engagements to ensure solid scope and process validation
  • Detailed understanding of customers' end-to-end business operations, technologies, and system architecture, including interfaces
  • Design of end-to-end workflow in accordance with operational improvements proposed by hunters
  • Installation and configuration of complex and/or non-standard Sabre products

Required Skills and Qualifications

To succeed in this role, you will need:

  • Proven technical experience in customer-facing roles focused on consulting positioning, technical implementations, and solutions within the travel industry
  • Technical expertise in development tools, including APIs/Web Services
  • Experience with at least one developing language (Java, C#, Python, etc.)

What We Offer

We offer a collaborative environment where team players can thrive. As a valued member of our team, you will have opportunities for growth, learning, and professional development. Join us and be part of a global organization that is dedicated to empowering clients and employees alike.



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