IT Solutions Manager

hace 1 día


San José, San José, Costa Rica Johnson & Johnson A tiempo completo

We are seeking a highly skilled IT Solutions Manager to lead our Patient Solution team in Costa Rica or Brazil. As a key member of our organization, you will define and execute a multi-year roadmap to transform our business through end-to-end capabilities and solutions.

The ideal candidate will have a strong technical background, expertise in Customer Relationship Management systems (CRMs), and experience with agile methodologies. You will work closely with both technical development teams and business stakeholders to deliver customer experience solutions that unlock efficiency and drive progress against defined KPIs.

Key responsibilities include:

  • Developing and deploying standard process capabilities and best-in-class tools/systems to expedite business decisions and enable intelligent process automation.
  • Collaborating with regional complex projects and start-up experiences within a big Organization.
  • Defining and handling critical end-to-end capabilities and solutions to transform our business.
  • Driving the execution of the roadmap and capabilities aligned to business Patient Solution Center of Excellence (CoE) priorities.

For this role, we require:

  • Customer management experience, confirmed influencing and collaboration skills.
  • Strong written and verbal communication skills in English and Spanish/Portuguese.
  • Experience leading regional complex projects is strongly preferred.
  • Digital omnichannel and Web Portal knowledge are recommended.

This is an excellent opportunity for a motivated professional to take on a challenging role and contribute to our mission of transforming the history of health in humanity. If you are passionate about technology and customer experience, please apply for this position.

We estimate the salary for this position to be around $120,000 per year, based on industry standards and location. However, please note that this is just an estimate, and the actual salary may vary based on various factors.



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