Disputes Resolution Expert
hace 2 días
Stryker is a leading medical technology company that offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine. We are driven to make healthcare better by delivering safe and robust solutions.
What You Will Do:- Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, billing issues, short-shipments, price and quantity variances, and others.
- Manage documentation supporting the dispute resolution process in an organized manner.
- Cultivate quality relationships with Sales, Customer Service, and other internal teams linked to dispute resolution processes.
- Drive root-cause resolution of frequent and significant disputes.
- Run reports needed to monitor assigned portfolios of disputes.
- Partner to maintain accurate customer master data elements.
- Maintain documentation to support A/R transactions and facilitate efficient review and audit of books and records.
- Comply with all internal control procedures to ensure accurate financial records.
- Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, or related fields.
- Intermediate to advanced MS Office Suite skills.
- Fluent spoken and written English.
- Experience on collections-related systems (SAP, Oracle, Getpaid, or others).
- 2-3 years of relevant experience in a Collections role.
- Able to work well with cross-functional teams and multi-task.
- Good communication (verbal and written) and interpersonal skills, attention to detail, and ability to communicate complicated issues effectively.
- Demonstrated ability to perform consistently under varying business pressure and adapt to a quickly changing environment.
- Effective problem-solving skills.
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