Dispute Resolution Specialist

hace 1 semana


Costa Rica Stryker A tiempo completo

**Why Choose Stryker?**

Stryker, a world-leading medical technology company, is committed to making healthcare better. With 40 consecutive years of sales growth and recognition as one of the Best Workplaces in the World by Fortune, we offer a unique opportunity for professionals to grow and develop.

**Job Summary**:

The Dispute Resolution Specialist will play a crucial role in resolving internal and external disputes, addressing inquiries from Collections Analysts, and serving as an escalation point for complex collections scenarios.

**Key Responsibilities:**

  • Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, billing issues, short-shipping, price and quantity variances, and others.
  • Manage documentation supporting the dispute resolution process in an organized manner.
  • Cultivate quality relationships with Sales, Customer Service, and other internal teams linked to the dispute resolution processes.
  • Drive root-cause resolution of frequent and significant disputes.
  • Run reports to monitor assigned portfolios of disputes.
  • Partner to maintain accurate customer master data elements.

**Requirements:**

  • Technical degree or at least 2 years of university studies in Business Administration, Accounting, Finance, or a related field.
  • Intermediate to advanced MS Office Suite skills.
  • Fluent spoken and written English.
  • Experience on collections-related systems (SAP, Oracle, Getpaid, or others).

**Preferred Qualifications:**

  • 2-3 years of relevant experience in a Collections role.

**Salary:** $65,000 - $85,000 per year.

**Location:** [Undisclosed Location]



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