Conflict Resolution Specialist

hace 2 meses

Costa Rica Stryker A tiempo completo

Why Stryker Finance?

Stryker, a world-leading medical technology company, is looking for a talented individual to join its finance team. With a great culture and reputation, Stryker offers a profitable and growing environment with opportunities for learning and growth.

Position Overview:

The Conflict Resolution Analyst is responsible for resolving internal and external disputes in a timely manner. This includes addressing inquiries from collections analysts and serving as an escalation point for complex collections scenarios.

Key Responsibilities:

  • Support the Disputes 800 line for Disputes & Queries
  • Resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial or full Credit for an invoice
  • Conduct follow-up on disputes requiring additional information or support from internal or external customers
  • Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed
  • Manage documentation supporting the dispute resolution process
  • Cultivate quality relationships with Sales, Customer Service, and other internal teams linked to the dispute resolution processes
  • Drive root-cause resolution of most frequent and significant disputes
  • Run reports needed to monitor their assigned portfolio of disputes
  • Partner to maintain accurate customer master data elements
  • Maintain documentation to support A/R transactions and facilitate the efficient review and audit of books and records
  • Comply with all internal control procedures to ensure accurate financial records

About Stryker:

Stryker is one of the world's leading medical technology companies, driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. With over 100 million patients impacted annually, Stryker has a significant presence in the industry.

Salary: $85,000 - $115,000 per year

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