Dispute Resolution Specialist

hace 5 días


Costa Rica Stryker Corporation A tiempo completo

**Why Choose a Career at Stryker?**

Stryker Corporation is a leading medical technology company with a strong reputation for innovation and excellence. We offer a dynamic work environment that fosters growth, collaboration, and continuous learning.

The Dispute Resolution Analyst plays a critical role in managing customer service inquiries and disputes from internal and external customers. As an escalation point for complex collections scenarios, you will be responsible for providing timely and effective support to ensure successful resolution of these matters.

**Key Responsibilities:**

  • Support the Disputes 800 line for Disputes & Queries
  • Conduct thorough follow-up on disputes requiring additional information or support from internal or external customers
  • Provide detailed documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoice copies, and statements when needed
  • Manage documentation supporting the dispute resolution process in an organized manner
  • Cultivate quality relationships with Sales, Customer Service, and other internal teams involved in the dispute resolution process
  • Run reports to monitor assigned portfolios of disputes
  • Partner to maintain accurate customer master data elements
  • Maintain documentation to support A/R transactions and facilitate efficient review and audit of books and records

**Requirements:**

  • Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance, or related field
  • Intermediate to advanced MS Office Suite skills
  • Fluent spoken and written English (B2+ minimum requirement, C1 desired)
  • Experience with collections-related ERP systems (SAP, Oracle, or others)

**Ideal Candidate:**

  • 2-3 years of relevant experience in Customer Service, Dispute Resolution, or Trouble Shooting roles (AP or AR)
  • 1-2 years of overall experience in Shared Services environments or multinational companies

**What We Offer:**

  • A dynamic work environment that fosters growth, collaboration, and continuous learning
  • Opportunities for development and advancement within the company
  • A competitive compensation package


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