Business Team Supervisor

hace 2 meses


Costa Rica Stryker Corporation A tiempo completo

Overview

The Collections Team is a key component of the Stryker Corporation, responsible for managing cash flow and resolving disputes. We are seeking a highly skilled and experienced leader to join our team as a Supervisor, Collections.

About the Role

The Supervisor will be responsible for leading the operational aspects of the team, including tracking and evaluating performance, managing cash collection, aging ratios, and dispute resolution. The successful candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure and adapt to a quickly changing environment.

Key Responsibilities

  1. Assist in developing training materials for the Collections Team.
  2. Play a key role in work migration activities from other Stryker locations, including knowledge transfer and documentation.
  3. Engage and supervise the collections team.
  4. Ensure high-quality interactions with internal and external customers.
  5. Manage the performance of the team in terms of cash collection, aging ratios, and dispute resolution.
  6. Support the Collections Manager with annual review processes.
  7. Ensure a high level of employee engagement on the team.
  8. Partner with customer-facing teams to build strong relationships with internal and external customers.
  9. Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well-defined handoffs between teams.
  10. Contribute to accurate customer master data elements.
  11. Engage in collection activities for priority customer accounts.
  12. Provide regular updates to CRFSSC management of KPIs, analysis, and trends.
  13. Work with internal and external audit teams to review and enforce policies.
  14. Perform other related work as assigned by management.

Requirements

  • At least 5 years of relevant experience as a Team Lead or Supervisor of business-to-business collections teams.
  • At least 5 years of overall experience in the Shared Services environment or with multinational companies.
  • University degree in Business Administration, Finance, Accounting, or other related areas.
  • Fluent spoken and written English; other language is a plus.
  • Intermediate to advanced skills on the MS Office Suite.
  • SAP, Oracle, and Getpaid systems knowledge is a big plus.


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