Collections Team Lead

hace 5 días


Costa Rica Stryker A tiempo completo

About the Role:

The Senior Collections Supervisor is a key member of the Stryker team, responsible for leading all operational aspects of the collections team. This individual will be the first point of escalation for internal and external customers, tracking, evaluating, and correcting the operational performance of the collections analysts.

Key Responsibilities:

  • Assist in developing training materials for the newly created team
  • Play a key role in work migration activities from other Stryker locations, including knowledge transfer and documentation
  • Engage and supervise the collections team under their scope
  • Ensure high-quality interactions with internal and external customers
  • Manage the performance of the team in terms of cash collection, aging ratios, and dispute resolution
  • Support their manager with annual review processes
  • Ensure a high level of employee engagement on their team
  • Partner with customer-facing teams to build strong relationships with both internal and external customers
  • Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well-defined handoffs between teams
  • Contribute to accurate customer master data elements
  • Engage in collection activities for priority customer accounts
  • Provide regular updates to CRFSSC management of KPIs, analysis, and trends
  • Work with Internal and external audit teams to review and enforce policies

About You:

To succeed in this role, you should have at least 2-3 years of experience as a Team Lead or Supervisor of business-to-business collections teams. A minimum of 6-8 years of overall experience in the Shared Services environment or with multinational companies is also required. Your skills should include excellent communication (verbal and written) and interpersonal skills, attention to detail, and ability to communicate complicated issues effectively.

What We Offer:

Stryker offers a competitive salary range of $85,000 - $110,000 per year, depending on your location and experience. You will also have opportunities to learn and grow within the company, with development opportunities unique to each employee's needs, including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching, and more.


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