Collections Supervisor

hace 2 días

Costa Rica Stryker A tiempo completo
About the Role

Stryker is a leading medical technology company driven to make healthcare better. We are seeking an experienced Collections Supervisor to join our team and play a key role in driving our business forward.

Job Description

The Collections Supervisor will be responsible for leading the operational aspects of the collections team, providing high-quality interactions with internal and external customers, and ensuring the performance of the team in terms of cash collection, aging ratios, and dispute resolution.

Key Responsibilities
  • Develop and implement effective training materials for new team members
  • Migrate work activities from other Stryker locations, including knowledge transfer and documentation
  • Supervise and engage the collections team under their scope
  • Ensure high-quality interactions with internal and external customers
  • Manage the performance of the team in terms of cash collection, aging ratios, and dispute resolution
  • Support the manager with annual review processes
  • Partner with customer-facing teams to build strong relationships with internal and external customers
Requirements

To be successful in this role, you will need:

  • A university degree in Business Administration, Finance, Accounting, or a related field
  • Fluent spoken and written English; other language skills a plus
  • Intermediate to advanced skills on the MS Office Suite
  • SAP, Oracle, and Getpaid systems knowledge a plus
  • At least 5 years of relevant experience as a Team Lead or Supervisor of business-to-business collections teams
  • At least 5 years of overall experience in the Shared Services environment or with multinational companies
Working Conditions

You will be working in a dynamic and fast-paced environment, collaborating with cross-functional teams and multitasking to achieve business goals. You will also have the opportunity to develop your skills and grow within the company.

We offer a competitive salary package, estimated to be around $85,000 per year, depending on location and experience. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

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