Business Development Team Lead

hace 2 meses


Costa Rica Stryker Corporation A tiempo completo
About Stryker Corporation

Stryker is a leading medical technology company that offers innovative solutions for healthcare professionals and their patients. Our commitment to quality, innovation, and customer satisfaction has earned us recognition as one of the Best Workplaces in the World.

Job Summary

We are seeking an experienced Business Development Team Lead to join our Collections Team. The successful candidate will be responsible for leading all operational aspects of the team, serving as the first escalation point for internal and external customers, and tracking, evaluating, and correcting the performance of the Collections Analysts.

Duties & Responsibilities
  • Assist in developing training materials for new team members.
  • Play a key role in work migration activities from other Stryker locations, including knowledge transfer and documentation.
  • Engage and supervise the collections team under your scope.
  • E nsure high-quality interactions with internal and external customers.
  • Manage team performance in terms of cash collection, aging ratios, and dispute resolution.
  • Support the manager with annual review processes.
  • E nsure a high level of employee engagement on your team.
  • Partner with customer-facing teams to build strong relationships with internal and external customers.
  • Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well-defined handoffs between teams.
  • Contribute to accurate customer master data elements.
  • Engage in collection activities for priority customer accounts.
  • Provide regular updates to CRFSSC management on KPIs, analysis, and trends.
  • Work with Internal and external audit teams to review and enforce policies.
Qualifications & Experience

The ideal candidate should have at least 5 years of experience as a Team Lead or Supervisor of business-to-business collections teams, with a strong background in finance and accounting. Additionally, they should possess intermediate to advanced skills in Microsoft Office and familiarity with SAP, Oracle, and Getpaid systems.

Salary & Benefits

The estimated salary for this position is $85,000 - $110,000 per year, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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