Senior Dispute Resolution Analyst

hace 1 mes


Costa Rica Stryker Corporation A tiempo completo
About the Role

We are seeking a highly skilled Senior Dispute Analyst to join our team at Stryker Corporation. As a key member of our Financial Services team, you will be responsible for performing complex A/R disputes portfolio management activities to ensure proper disputes resolution and prompt escalation of unsolved outstanding disputes.

Key Responsibilities

  • Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial or full Credit for an invoice.
  • Ensure timely follow-up on disputes requiring additional information or support from internal or external customers.
  • Provide support documentation of charges on invoices, such as PO copies, POD, Bill of lading, invoices copies, and statements when needed.
  • Manage documentation supporting the dispute resolution process in an organized manner.
  • Cultivate quality relationships with Sales, Customer Service, and any other internal teams linked to the dispute resolution processes.
  • Drive root-cause resolution of most frequent and significant disputes.
  • Run reports to monitor the assigned portfolio of disputes (New, in progress) per Analyst, Division, or any other additional segmentation required.
  • Take on complex reporting and support on Power BI enhancements when needed.
  • Act as the 1st point of escalation for unresolved or incorrectly resolved disputes by Disputes Analysts.
  • Provide information for reports on Open Disputes as needed.
  • Partner to maintain accurate customer master data elements.
  • Proactively and timely escalate large disputes issues.
  • Comply with all internal control procedures to ensure accurate financial records.


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