Dispute Resolution Professional

hace 2 días

Costa Rica Stryker A tiempo completo

**About Us**

Stryker is one of the world's leading medical technology companies, driven to make healthcare better. Our innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine help improve patient and healthcare outcomes.

**Job Description**

The Dispute Resolution Analyst plays a crucial role in ensuring timely resolution of internal and external disputes. This position requires effective communication with customers, sales teams, and other internal stakeholders to resolve complex collections scenarios.

**Responsibilities**

  • Timely resolve price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and other customer complaints.
  • Conduct thorough follow-ups on disputes requiring additional information or support from customers.
  • Provide supporting documentation for charges on invoices, such as PO copies, POD, Bill of lading, invoice copies, and statements when needed.
  • Manage dispute resolution documentation efficiently and maintain accurate records.
  • Cultivate quality relationships with Sales, Customer Service, and other internal teams involved in dispute resolution processes.
  • Drive root-cause resolution of frequent and significant disputes.
  • Run reports to monitor assigned dispute portfolios and ensure accurate customer master data elements.
  • Maintain documentation to support A/R transactions and facilitate efficient review and audit of books and records.
  • Comply with internal control procedures to ensure accurate financial records.

**Requirements**

  • Bachelor's degree in Business Administration, Accounting, Finance, or related field.
  • Intermediate to advanced MS Office Suite skills.
  • Fluent spoken and written English (B2 minimum requirement).
  • Experience with collections-related ERP systems (SAP, Oracle, or others).

**Qualifications & Experience**

  • 2-3 years of relevant experience in Collections or Dispute Resolution or Trouble Shooting roles (AP or AR).
  • 3-5 years of overall experience in Shared Services environments or multinational companies.

**Other Requirements**

  • Ability to work well with cross-functional teams and multitask.
  • Good communication (verbal and written) and interpersonal skills, attention to detail, and ability to communicate complicated issues effectively.
  • Demonstrated ability to perform consistently under varying business pressure and adapt to a quickly changing environment.
  • Effective problem-solving skills.

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