Dispute Resolution Specialist
hace 3 meses
**Why Stryker Finance?**
Stryker Corporation is a leading medical technology company that offers a unique opportunity to join a dynamic team of professionals. As a Dispute Resolution Analyst, you will play a critical role in managing incoming calls and customer service inquiries from internal and external customers.
**Key Responsibilities:**
- Provide support for the Disputes 800 line, escalating complex collections scenarios to ensure timely resolution.
- Conduct thorough follow-ups on disputes requiring additional information or support from internal or external customers.
- Offer support documentation for charges on invoices, including PO copies, POD, Bill of lading, invoices copies, and statements when needed.
- Maintain organized documentation supporting the dispute resolution process.
- Foster quality relationships with Sales, Customer Service, and other internal teams involved in the dispute resolution process.
- Run reports to monitor the assigned portfolio of disputes.
- Partner to maintain accurate customer master data elements.
- Maintain documentation to support A/R transactions and facilitate the efficient review and audit of books and records.
- Perform other related work as assigned by management.
**Requirements:**
- Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance, or a related field.
- Intermediate to advanced MS Office Suite skills.
- Fluent spoken and written English (B2+ minimum, C1 desired).
- Experience with collections-related ERP systems (SAP, Oracle, or others).
**About Stryker Corporation:**
Stryker Corporation is a leading medical technology company that offers a unique opportunity to join a dynamic team of professionals. As a Dispute Resolution Analyst, you will play a critical role in managing incoming calls and customer service inquiries from internal and external customers.
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