Service Delivery Coordinator II

hace 4 semanas


San José, San José, Costa Rica Nitel A tiempo completo

**The Role**

You will drive timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. You will efficiently deliver information and promptly resolve issues, all while prioritizing tasks and maintaining a high level of accuracy. Building robust relationships with both internal and external stakeholders is essential, and you possess a deep understanding of Nitel's service offerings. With exceptional customer service skills, you consistently advocate for the customer's needs in every situation. You are comfortable in a hands-on environment, enjoy solving problems, and thrive in a dynamic, fast-paced environment.

**Your Responsibilities**

You will manage all aspects of the service delivery process for customers with fewer than twenty (20) locations and simple product solutions. You will take the following actions on all customer-requested orders for new services; this includes managing internal and external escalations for pre-order and post-order issues, ensuring a smooth and seamless experience for our valued customers.

  • Build all 'deals' with adherence to department guidelines and processes.
  • Manage and complete all assigned tasks within Hyperdrive (Customer Relationship Management (CRM) platform) and keep your tasks and order status up to date with order details and project comments.
  • Ensure data accuracy of information in the CRM platform.
  • Follow-up for the Carrier Site Survey Results, communicate results and site requirements to customer.
  • Ensure on-time delivery of service and related project dates.
  • Communicate with the customer on order-related details as needed. Overall responsibility for customer and Vendor Escalation Management
  • Meet quality, productivity, turnaround time and other expectations.
  • Help ensure continuous improvement of processes and customer service.
  • Investigate and respond to inter-departmental inquiries.
  • Coordinate and schedule calls with customers who prefer verbal updates, ensuring timely and informative communication.
  • Engage in weekly calls with vendors to obtain project status updates, resolve issues, and ensure alignment with project goals.
  • Validate service performance to meet customer expectations following order completion.
  • Assist customers with basic account inquiries, such as contacting/engaging account managers to get change / MACD (Move, Add, Change, Delete) orders issued.
  • Meet and exceed individual productivity and departmental goals.

**Your Skills**

You will bring the following skills to the field:

  • Experience in a fast-paced customer service role or office work experience with web-based tools and data entry.
  • Excellent communication skills.
  • Advanced English Speaker skills (B2+).
  • Proficiency with Microsoft Office Suite.
  • Self-motivation, excellence organization skills, and an eye for detail.
  • Telcom/networking experience a plus.

**Our Values**

We live by the following values:

  • Put Customers First.
  • Think as an Owner.
  • Win as a Team.
  • Act with Integrity.
  • Be Better Every Day.


  • San José, San José, Costa Rica Nitel A tiempo completo

    **Service Delivery Role Overview**The Service Delivery Coordinator II is responsible for ensuring the prompt delivery of services to designated customers, adhering closely to the Service Level Agreement (SLA) and enhancing the overall customer experience. This role involves efficiently conveying information, promptly resolving issues, and prioritizing tasks...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    Key Responsibilities:The role of the Finops Coordinator II involves serving the primary activity of entering all required data fields necessary for the worldwide billing coordinators to invoice.This entails being able to receive, review and digitize source documentation in various formats and languages in a timely manner. Source documentation is defined as...


  • San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...


  • San José, San José, Costa Rica Damovo A tiempo completo

    At Damovo Global Services, we are seeking a seasoned IT Service Delivery Manager to join our global ICT organization. As a Technical Incident Coordinator, you will play a crucial role in ensuring top-notch quality across all activities and meeting associated Service Level Agreements effectively.Key Responsibilities- Assign incidents/service requests within...

  • IT Project Manager

    hace 3 días


    San José, San José, Costa Rica Emerson A tiempo completo

    Job DescriptionAt Emerson, we are seeking a highly skilled IT Provisioning Coordinator to join our team. In this role, your primary responsibility will be to coordinate WLAN service-related projects and handle project portfolios effectively. You will work closely with designers and engineers to ensure timely delivery of projects, provide reporting and...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARYThe Virtual Service Delivery Team Coordinator will be responsible for coordinating the local Virtual Event Services team at the Costa Rica Village site. This role will involve coordinating event service escalation to resolution and identifying continuous improvement opportunities as appropriate.KEY RESPONSIBILITIESLead the Planning, Production,...


  • San José, San José, Costa Rica Nitel A tiempo completo

    Key ResponsibilitiesAs a Service Delivery Specialist at Nitel, you will be responsible for driving timely deliverables to customers in accordance with Service Level Agreements (SLAs) while creating excellent customer experiences. You will efficiently deliver information and promptly resolve issues, all while prioritizing tasks and maintaining a high level of...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About the Role:We are seeking a skilled IT Service Delivery Planning Specialist to join our team at Emerson. As a key member of our Service Delivery management team, you will play a crucial role in supporting the processes to identify, communicate, follow-up, and measure key financial performance indicators.Key Responsibilities:Support the Service Delivery...


  • San José, San José, Costa Rica Nitel A tiempo completo

    The RoleYou will be responsible for delivering exceptional customer experiences while ensuring timely and accurate execution of service delivery processes. This includes managing internal and external escalations, ensuring smooth transitions, and maintaining robust relationships with stakeholders.Your Key ResponsibilitiesManage all aspects of the service...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Lead a High-Performance TeamWe are seeking an experienced Enterprise Service Delivery Director to lead our team of system engineers, developers, and project managers in delivering exceptional services for productivity use cases. The ideal candidate will have a proven track record of developing high-performing teams, owning roadmaps, and driving business...


  • San José, San José, Costa Rica Arxada A tiempo completo

    About the RoleWe are seeking an Order Management and Customer Service Coordinator to join our team at Arxada. This role is based in Costa Rica, offering a unique blend of work-from-home and office-based responsibilities.The ideal candidate will have experience in shared service centers, customer service, and supply chain management. Proficiency in SAP and...

  • Team Lead

    hace 2 semanas


    San José, San José, Costa Rica WNS Global Services A tiempo completo

    Job Title: Assistant ManagerAbout the Role:We are seeking an Assistant Manager to join our team at WNS Global Services. As an Assistant Manager, you will be responsible for leading a team of professionals and ensuring the delivery of exceptional service to our clients.Responsibilities:Lead a team of professionals to achieve service delivery goalsDevelop and...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Job TitleService Delivery Operations ManagerAt Pfizer, we are seeking a highly skilled Service Delivery Operations Manager to join our team. This role is responsible for providing exceptional support to our colleagues through a multi-channel service support strategy.Conferencing & Event Support:Facilitate virtual events using designated collaboration...


  • San José, San José, Costa Rica Nitel A tiempo completo

    At Nitel, we are committed to delivering exceptional customer experiences. As a Customer Service Delivery Specialist, you will play a critical role in driving timely deliverables to customers while maintaining high levels of accuracy and prioritizing tasks effectively.Your ResponsibilitiesYou will manage all aspects of the service delivery process for...


  • San José, San José, Costa Rica Citi A tiempo completo

    **Job Summary**:We are seeking a highly skilled Medical Service Delivery Lead to partner with our LATAM Medical Service and Well-being clinical specialist to ensure compliance with country-specific regulations, operational excellence of service execution, and adherence to reporting requirements across the cluster.**Key Responsibilities**:Manage multiple...

  • Logistics Coordinator

    hace 3 semanas


    San José, San José, Costa Rica Tui A tiempo completo

    About the RoleWe are looking for a skilled Logistics Coordinator to join our team in Costa Rica. This key role involves organizing and ensuring the correct logistics of transportation services in Costa Rica, including hotels and airports. The ideal candidate will have experience in the tourism business and strong knowledge of the Tour Operation...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    **Virtual Service Delivery Lead**At Pfizer, we're seeking a skilled professional to lead the planning, production, and technical support of virtual events.**Responsibilities**- Utilize industry-leading production software to produce high-quality virtual events- Manage operational projects and contribute to scoping and controlling site vendors project...

  • Project Coordinator

    hace 2 semanas


    San José, San José, Costa Rica Svitla Systems A tiempo completo

    Svitla Systems Inc. is a global leader in IT solutions, seeking a skilled Project Coordinator to join our dynamic team in Costa Rica. Required qualifications include:At least 1 year of experience in similar positions (Project/Delivery Coordinator) in IT outstaffing/outsourcing companies with international clients.Basic people management skills.Good...


  • San José, San José, Costa Rica Publicis Re:Sources Global A tiempo completo

    Job Title: Associate Asset CoordinatorJob Summary:The Associate Asset Coordinator will play a key role in the vendor and contract management of existing and new deals, implementations, and issue resolutions. This position will require regular contact with the global team for succession planning and will involve the maintenance of a portfolio of contracts and...


  • San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    Job Title: Guest Reservations CoordinatorDwellworks Costa Rica Ltd is seeking a skilled Guest Reservations Coordinator to join our Corporate Housing team in Costa Rica.Key Responsibilities:Manage corporate housing programs for clients, ensuring exceptional customer experience.Specialize in either Reservations or Post-booking/Guest services, with...