Customer Success Transformation Lead
hace 3 semanas
Splunk Inc is a leading provider of unified security and observability solutions. Our mission is to build a safer and more resilient digital world.
Job SummaryWe are seeking an experienced Customer Success Transformation Lead to join our team. This role will focus on the impact of change on our people and help us build, deliver, and maintain change management strategies across all of our programs.
Key Responsibilities- Develop comprehensive change management plans for projects and/or change initiatives within the CSX organization.
- Collaborate closely with Business Analysts and Program Managers to assess the impact on various segments of the organization.
- Implement an effective organizational change methodology applicable across CSX.
- Evaluate the anticipated impact of planned organizational changes.
- Identify potential risks and devise strategies for mitigating them.
- Anticipate and address resistance to change proactively.
- Collaborate with CSX Technical Writers to ensure consistency in communications.
- Define clear success metrics for evaluating the effectiveness of change management efforts.
- Provide timely reporting and updates to management and project teams.
- Offer regular coaching sessions to other CSX Managers on managing the effects of change within their teams.
- Minimum 5 years of experience in a change management role.
- Demonstrated leadership skills, with the ability to influence stakeholders effectively.
- Exceptional oral and written communication abilities.
- Preferred qualification: Certified Change Management Professional.
$120,000 - $150,000 per year.
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