Account Leadership for Customer Growth

hace 4 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**About the Role:**

We are seeking an experienced Account Leadership professional to join our team as a Customer Success Manager. As a key member of our account leadership team, you will be responsible for driving Solution/Services Adoption and Client Management, including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate, and high renewal rate.

**Key Responsibilities:**

  • Drive Solution/Services Adoption and Client Management, including Annual Recurring Revenue/Profit Management, Growth, On-going Services Delivery Management with high customer health, low churn rate, and high renewal rate.
  • Participate in the development and implementation of strategic account plans to achieve growth and profitability targets.
  • Develop and maintain strong relationships with customers and partners to drive business growth and expand existing relationships.
  • Provide exceptional customer service, ensuring timely and effective resolution of customer complaints and issues.
  • Collaborate with internal teams, such as Sales, Marketing, and Product Development, to ensure alignment and effective execution of business strategies.
  • Conduct market research and analysis to stay up-to-date on industry trends and competitor activity.


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