Revenue Growth Strategist

hace 2 días


San Francisco, Heredia, Costa Rica Ttec Digital A tiempo completo

About TTEC Digital

TTEC Digital is a global provider of digital customer experience solutions. Our vision is to empower clients to deliver exceptional customer experiences, driving business growth and loyalty.

We are seeking a Renewal Sales Manager to join our Client Success Management team, responsible for managing a large portfolio of renewal contracts. As a Renewal Sales Manager, you will create strategic partnerships with internal stakeholders to secure every renewal, minimizing financial attrition, locking in favorable terms, and identifying growth opportunities.

Key Responsibilities:

  • Lead the customer-facing renewal sales cycle from 4+ months out from renewal expiration date, preparing renewal contracts and client communications, and spearheading all client negotiations.
  • Develop successful relationships with your portfolio of customers and partners.
  • Execute win/win negotiation strategies for TTEC Digital Tier 1 account contract renewals, maximizing contract value while protecting and enhancing customer trust.
  • Partner with Leadership, Sales, and Customer Success teams to fully understand and develop a clear renewal strategy for each customer based on data-driven decisions that maximize account growth opportunities.

Requirements:

  • 5+ years of experience in sales, customer success, or renewals, with a focus on negotiating contracts in the B2B SaaS industry.
  • Strong executive presence and quality to partner closely within the multiple layers of the organization.
  • Strong track record of achieving & exceeding Quota/KPI-based roles.
  • Strong negotiation and objection handling skills that allow for value-based contract negotiations at the C-Suite level.


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