Team Lead for Customer Experience

hace 1 día


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

Job Summary

The Customer Support Supervisor role at Tebra is a leadership position that requires a strong background in customer support and experience leading high-performing teams. As a key member of our organization, you will be responsible for driving customer satisfaction, developing strategic plans, and achieving business objectives.

Responsibilities

  • Lead and develop a team of customer support representatives to deliver exceptional service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to resolve complex customer issues
  • Contribute to the development of business strategies and plans to drive growth and customer retention

Skills and Qualifications

  • Minimum 12 months of experience in customer support or SaaS companies
  • Proven track record of delivering exceptional customer service and resolving complex issues
  • Strong leadership and communication skills
  • Ability to work effectively in a fast-paced environment


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Team Lead (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Service Lead to join our team at Auxis. In this role, you will be responsible for providing exceptional customer service support to our clients, while also leading and managing a team of professionals.


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About the Role:The Customer Service Team Lead at Auxis will oversee a local team of professionals, ensuring exceptional customer service to U.S. based clients.Key Responsibilities:Manage daily operations, team productivity, and workflow efficiencyDesign and implement process improvements to enhance performanceSupport administration tasks, including payroll,...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Team Lead OperationsHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Company OverviewBosch Group is a leading global supplier of Business Process Outsourcing for complex business processes and services.We utilize the latest technology and the Internet of Things to develop integrated and innovative service solutions in various areas, including Mobility, Monitoring, and Customer Experience.Our team comprises around 9,000...

  • Customer Experience

    hace 3 semanas


    San Francisco, Heredia, Costa Rica Uber A tiempo completo

    As a Foundations Program Manager within the Enablement Community Operations Org you'll play a key role to ensure that we develop solid frameworks, processes and governance definitions to help our team achieve our next level in the maturity stage.We are looking for an experienced, upbeat and trustworthy leader who is able to use its customer experience skills...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Operations Manager - Customer Experience will play a critical role in managing the daily operation of a local team of 10+ professionals servicing U.S. based clients. The ideal candidate will have strong leadership skills and be able to effectively lead through change.Responsibilities include:Managing team productivity and utilization-focused...

  • Customer Service Lead

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble cases; and...


  • San Francisco, Heredia, Costa Rica Cognizant A tiempo completo

    Job OverviewCognizant is seeking a seasoned professional to assume the role of Customer Service Team Lead. This position involves overseeing daily operations, ensuring quality and efficiency standards are met, and driving process improvements.


  • San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completo

    Tech-savvy Customer Service Manager II sought for dynamic role at Te Connectivity! This innovative company is revolutionizing customer experience through digital transformation, and we need your expertise to lead the charge.As a key member of our Customer Support organization, you will be responsible for developing and implementing digital transformation...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Responsibilities: As a Service Desk Lead at Auxis, you will be responsible for overseeing the daily operations of the Service Desk, including handling critical customer incidents, providing information on incidents analysis and KPIs, and measuring and monitoring incident levels.Main Responsibilities:Lead and motivate staff by creating an environment that...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Team Lead (Pricing & Issue Resolution) (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end...

  • Team Lead Pricing

    hace 7 días


    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Team lead - Pricing & Back Office (Order Management)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    **Job Summary:**The Senior Operations Manager - Customer Experience will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Team Lead will be the primary customer interface for...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleThe ideal candidate will be responsible for delivering exceptional customer experiences, ensuring seamless data services and fostering collaboration between teams. Key responsibilities include:Managing customer tickets and expectations while maintaining a 80/20 balance with cross-functional collaboration.Leading customer outreach, gathering...

  • Consumer Care Team Lead

    hace 17 horas


    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Job OverviewAs a Consumer Care Team Lead at Equifax, you will lead a team of 10-20 agents responsible for delivering business KPIs such as SLA, Customer Experience, Quality, and Efficiencies. This role requires exceptional leadership skills to ensure compliance with workload and deliver outstanding results.Key ResponsibilitiesManage and monitor team...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Order Management Team Lead (Customer Service)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad...