Team Lead for Customer Experience
hace 1 día
Job Summary
The Customer Support Supervisor role at Tebra is a leadership position that requires a strong background in customer support and experience leading high-performing teams. As a key member of our organization, you will be responsible for driving customer satisfaction, developing strategic plans, and achieving business objectives.
Responsibilities
- Lead and develop a team of customer support representatives to deliver exceptional service
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with cross-functional teams to resolve complex customer issues
- Contribute to the development of business strategies and plans to drive growth and customer retention
Skills and Qualifications
- Minimum 12 months of experience in customer support or SaaS companies
- Proven track record of delivering exceptional customer service and resolving complex issues
- Strong leadership and communication skills
- Ability to work effectively in a fast-paced environment
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