Delinquency Resolution Specialist

hace 7 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

The Delinquency Resolution Specialist will play a critical role in our team by analyzing and resolving delinquent customer issues. This includes providing excellent customer service, preparing reports, processing refunds, and reviewing account adjustments to ensure accuracy and compliance.

You will be responsible for following up on customer past due balances, reconciling accounts, and analyzing aging reports to identify trends and areas for improvement. To succeed in this role, you will need:

  • 1-2 years of experience with Excel (intermediate level)
  • Minimum 3 years of experience in B2B collections
  • English proficiency (verbal and written), level B2 or C1

We offer a supportive work environment, including benefits such as on-site doctor services, life insurance, gym facilities, and collaborative work spaces.



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