Account Resolution Specialist

hace 7 días


San Francisco, Heredia, Costa Rica Torran Talent A tiempo completo

At Torran Talent, our ideal candidate for this Collections Agent role is a detail-oriented individual who can effectively review account status and information to provide the best solution for our customers.

We are seeking someone who can take necessary follow-up actions until customer issues are fully resolved. This includes negotiating payment terms and arrangements when applicable.

The successful candidate will be responsible for reviewing account status and information thoroughly to understand the customer's inquiry or need.

In addition, they will respond to inquiries and decide upon the most appropriate solution if applicable.

This role also requires the ability to recommend suitable solutions, products, and alternative options to resolve customer inquiries and needs.

As a key member of our team, the selected candidate must be able to overcome consumer objections and refer complaints immediately to the relevant department.

Tipo de puesto: Tiempo completo

Sueldo: A partir de ¢450 000,00 al mes


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