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IT Problem Resolution Specialist
hace 1 semana
The IT Problem Resolution Specialist will play a crucial role in ensuring that problems are identified and resolved in a timely manner. You will work closely with technical teams to investigate and resolve issues, and ensure that processes and procedures are being followed.
You will have a strong understanding of ITIL best practices and be able to apply them to drive process improvements. Additionally, you will work with other Service Management disciplines to provide a comprehensive Service Management solution for Experian.
Key Responsibilities:
- Investigate and resolve problems related to IT systems and infrastructure
- Work closely with technical teams to identify and resolve issues
- Develop and implement process improvements to reduce downtime and improve efficiency
- Collaborate with other Service Management disciplines to provide a comprehensive Service Management solution
Requirements:
- Bachelor's degree or equivalent experience
- 2-3 years of relevant experience of ITIL 'Best Practice' or Service Management specifically Problem Management
- Incident analysis and trending experience
- Experience in defining process metrics and KPIs
- Agile/Scrum knowledge
- Proficiency using Service Now for ticket logging, tracking and reporting
