Technical Resolution Expert

hace 5 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

About This Role

We are looking for a Service Delivery Manager to join our team at Hewlett Packard. The successful candidate will be responsible for collaborating with various teams to resolve customer issues, ensuring utmost customer satisfaction, and providing seamless customer service experience.

Key Responsibilities

  • Collaborate directly with technical support engineers, quality analysts, and sales staff to promptly resolve customer issues.
  • Keep meticulous track of open tickets, ensuring timely resolutions across the organization, and proactively communicate progress.
  • Assume responsibility for handling open service requests, implementing effective fixes, and meticulously documenting cases for escalation.

Requirements

To be successful in this role, you should have:

  • Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 2-4 years of work experience, preferably in telephone support, microcomputer industry, or a related field or an advanced degree with little or no work experience.

Work Environment

This role involves working in a dynamic environment, interacting with customers, and collaborating with various teams.

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