Technical Support Specialist for Cloud and Networking
hace 5 días
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support organization, you will be responsible for providing expert technical assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
Key Responsibilities- Provide remote technical support assistance to clients using PD and PSI skills.
- Determine recommendations for problem resolution and communicate action plans to clients to ensure satisfaction with steps towards resolution or the problem's root cause.
- Continually flex programming and technology skills through driving problem resolution using improvements to existing and/or new technical Support tools and procedures.
To succeed in this role, you will need:
- A strong understanding of container technologies, Kubernetes, Cloud skills, and networking protocols.
- Knowledge of Unix and Windows platforms.
- Proficiency in networking skills, such as UDP and TCP.
- Troubleshoot technical issues (networking, web apps, operating system, file system and user management) in the deployment of high-speed file transfer software in enterprise.
- Knowledge of Windows Active Directory/Group Policy, LDAP, SAML, SSO, etc.
- Scripting skills, such as Unix shell, Windows batch, Perl, Ruby or Python.
- BASIC skills in database server (MySQL) administration.
- Communication and customer focus skills - be able to understand customer problems and articulate current status to customers.
- Ability to communicate action plans to the client or IBM representative as appropriate.
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible.
We offer a collaborative and inclusive environment that values growth, trust, and continuous learning. Our team members are encouraged to be courageous, experiment every day, and provide ongoing feedback to help others grow.
-
Networking Systems Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo**Cloud Software Group is Committed to Excellence**We are looking for a talented Networking Systems Specialist to join our team at Cloud Software Group. As a key member of our technical support group, you will be responsible for delivering exceptional customer service and technical expertise.The successful candidate will have a strong background in...
-
Technical Support Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo**About Us**We are a global leader in cloud software, serving over 100 million users worldwide. Our company combines the capabilities of Citrix and TIBCO, creating one of the world's largest cloud software providers.**Job Role**We are seeking a skilled Networking Technical Support Engineer to join our team. As part of this role, you will be responsible for...
-
Technical Support Engineer
hace 4 días
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo**Job Overview**We are seeking a highly skilled Technical Support Engineer to join our team at Cloud Software Group. As a key member of our technical support group, you will play a critical role in providing exceptional customer service and ensuring the highest level of technical expertise.The successful candidate will have a strong background in networking...
-
Networking Solutions Technician
hace 2 días
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo**Network Engineering Specialist Position**We are seeking a skilled Networking Technical Support Engineer to join our team.The successful candidate will be responsible for delivering exceptional customer service and resolving technical issues related to Citrix ADC.**Key Responsibilities:**- Conduct thorough problem analysis and address complex issues with...
-
Senior Networking Professional
hace 3 días
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo**Cloud Software Group Overview**We are a leading global cloud software provider, combining the capabilities of Citrix and TIBCO. Our company serves over 100 million users worldwide, making a difference in real people's lives every day.**Job Summary**We are seeking a skilled Networking Technical Support Engineer to join our team. As part of this role, you...
-
Technical Support Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Citrix A tiempo completoCitrix empowers individuals and organizations to work remotely or work from anywhere. We're a leader in Virtual Client Computing (VCC) and Application Delivery Controller (ADC) spaces, with key partnerships with top cloud providers.We're seeking a Technical Support Specialist to join our Networking Frontline Engineering team. As a world-class customer...
-
Technical Support Network Expert
hace 3 días
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo**About Cloud Software Group**We are a leading cloud software provider, serving over 100 million users globally. Our team values diverse perspectives and encourages learning, dreaming, and building the future of work.**Position Overview:**We seek a skilled Networking Technical Support Engineer to deliver exceptional customer service and resolve technical...
-
Technical Support Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Teceze Ltd A tiempo completo**About the Role:**We are seeking a skilled Technical Support Specialist to provide onsite technical support for our clients. The successful candidate will have hands-on experience with various hardware and software systems, including PC, Laptop, Printer, Fax, Scanner, Tablet, and Mobile devices.The ideal candidate will have strong problem-solving skills,...
-
Cloud Software Engineer
hace 3 días
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo**About Cloud Software Group**We are a global cloud software provider, serving over 100 million users worldwide. Our team values diverse perspectives and encourages learning, dreaming, and innovation.**Job Description**We are seeking a highly skilled Networking Technical Support Engineer to deliver exceptional customer service and resolve technical issues...
-
Technical Support Engineer
hace 2 semanas
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...
-
Cloud Computing Support Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Vmware A tiempo completo**About Us**Vmware is a global leader in cloud infrastructure and business mobility. Our mission is to empower organizations of all sizes to be agile, responsive, and successful in a rapidly changing world.**The Role**We are seeking a highly skilled Technical Support Engineer to join our Americas team. As a Technical Support Engineer, you will be responsible...
-
Cloud Support Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Vmware A tiempo completo**Job Overview**As a Cloud Support Specialist on our Tanzu team, you will play a critical role in delivering exceptional customer experiences. You will work closely with our customers to guide and support them throughout any difficulties in their environments, leveraging your expertise in virtualization and cloud computing.Your primary responsibilities will...
-
Hpe Aruba Networking Technical Consultant
hace 4 semanas
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHPE Aruba Networking Technical ConsultantThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.We are looking a Senior Technical Support Engineer who will be responsible for helping...
-
Technical Support Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout the RoleThe Technical Support Specialist is a key member of our global support team, responsible for delivering exceptional technical assistance to our customers. As part of this role, you will be entrusted with guiding customers through critical issues, ensuring timely and effective case resolutions.Our support engineering team prioritizes customer...
-
Technical Support Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Equifax. As a Technical Support Specialist, you will be responsible for providing top-notch support to our end-users, ensuring they have the best possible experience with our technology.Key Responsibilities:Provide level one technical support for computer hardware...
-
Technical Support and Services Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Ibm A tiempo completoAbout the Position:We are seeking a skilled Technical Account Manager to join our team at IBM. In this role, you will be responsible for providing technical support and services to our clients, who have purchased our premium support offerings. You will work closely with clients to understand their system health and identify areas for improvement, providing...
-
Senior Virtualization Support Specialist
hace 7 días
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Virtualization Support Specialist to join our Escalation Engineering team.Job DescriptionThe successful candidate will provide world-class customer service experience to customers and partners in problem identification and resolution on Citrix Virtual Apps & Desktops. They will utilize troubleshooting...
-
Technical Support Specialist for IT Operations
hace 3 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completo**Job Summary**Auxis is seeking a highly skilled Technical Support Specialist to join our IT operations team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our clients, resolving technical issues, and ensuring seamless service delivery.**Responsibilities:**Manage incident and request queues for Auxis clients,...
-
Cloud Computing Technical Support Specialist
hace 4 días
San Francisco, Heredia, Costa Rica Vmware A tiempo completoCompany OverviewVmware is a leading provider of cloud computing and virtualization solutions. Our global support team plays a critical role in helping our customers overcome challenges and achieve success.We are seeking a highly motivated and skilled technical support engineer to join our team in Heredia, Costa Rica. As a member of our team, you will have...
-
It Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica First Factory A tiempo completoFirst Factory is looking for a highly capable IT Support Specialist to provide technical assistance to our staff and assist the company in maturing our security protocols.To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.As First Factory's IT Support...