Cloud Computing Support Specialist
hace 4 días
**About Us**
Vmware is a global leader in cloud infrastructure and business mobility. Our mission is to empower organizations of all sizes to be agile, responsive, and successful in a rapidly changing world.
**The Role**
We are seeking a highly skilled Technical Support Engineer to join our Americas team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, leveraging your expertise in virtualization technologies and troubleshooting skills to resolve complex issues.
**Key Responsibilities**
- Provide technical support to customers via phone, email, and chat channels.
- Troubleshoot and resolve complex technical issues related to VMware products and services.
- Collaborate with internal teams, including engineering and field teams, to resolve issues and improve customer satisfaction.
- Develop and maintain knowledge articles and documentation to support customer success.
**Requirements**
- 3+ years of experience in a technical support role, preferably in the IT industry.
- Strong understanding of virtualization technologies, including VMware vSphere, vSAN, and NSX.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
**Preferred Qualifications**
- Experience with Linux/Windows Server operating systems and kernel configuration/debugging.
- Familiarity with networking protocols and architecture.
- Knowledge of cloud computing concepts and migration strategies.
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