Networking Solutions Technician

hace 6 días


San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

**Network Engineering Specialist Position**

We are seeking a skilled Networking Technical Support Engineer to join our team.

The successful candidate will be responsible for delivering exceptional customer service and resolving technical issues related to Citrix ADC.

**Key Responsibilities:**

- Conduct thorough problem analysis and address complex issues with minimal guidance from team leads or management.
- Meet established Service Level Agreements and Key Performance Indicators, consistently achieving high standards of customer support.
- Collaborate with senior team members or external vendors to validate and qualify complex customer issues and assess their business impact.
- Contribute to the Citrix knowledge base by creating or updating technical articles/documents that focus on issue resolution or prevention.
- Clearly document cases, recommendations, and resolutions in the CRM system.
- Ensure that work is performed within acceptable time schedules and meets quality standards and customer commitments.

**Qualifications:**

- 2+ years of practical knowledge of networking acquired through education and experience.
- University degree or equivalent experience, with a minimum of 2+ years of relevant experience; alternatively, an advanced degree without experience.
- Excellent verbal and written communication skills, with proficiency in English.
- Industry certifications such as CCNA, CCNP, Network+, or Telematic Engineering may be beneficial.

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