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Technical Solution Expert
hace 1 semana
This position plays a pivotal role in delivering exceptional technical support to clients with premium support offerings from IBM. As a Technical Account Manager, you will serve as a trusted advisor and technical focal point for these clients.
The ideal candidate will possess a high level of technical and communication skills, enabling them to establish credibility and build trust with clients. Strong analytical thinking and problem-solving skills are also essential to quickly identify client situations and expedite problem resolution by engaging the appropriate technical resources.
Key Responsibilities:
- Provide remote technical support, data analysis, and respond to customer inquiries via various channels.
- Perform system health checks and assist with general configuration questions.
- Collaborate with other support groups to ensure seamless problem resolution.
- Track client activity using various support tools.
- Deliver predictive and proactive reports addressing known product defects, firmware/code recommendations.
- Document and follow special handling instructions.
- Maintain client relationships by participating in regular meetings.
