HW Remote Technical Support Specialist
hace 6 días
Job Description
The Power HW Remote Technical Support Center Professional provides technical support assistance to customers and IBM technical personnel on multiple products, subsystems, and/or systems in the High Availability product environment.
You will seek and exchange information and concepts to ensure complete understanding of details related to problem incidents or requests. This involves using in-depth technical knowledge, as well as specialized support tools, techniques, and procedures to identify and evaluate possible problem causes and solution alternatives.
Responsibilities
- Provides technical support assistance to customers and IBM technical personnel on multiple products, subsystems, and/or systems.
- Sets up call calls with customers to gather information about incidents or requests.
- Uses in-depth technical knowledge to diagnose and resolve problems.
- Demonstrates exceptional follow-up and analytical skills.
- Works effectively across cultures and geographies.
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