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Technical Assistance Professional
hace 1 semana
**Company Overview**
At Experian, we are committed to creating a better tomorrow. Our goal is to be the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.
We believe that diversity, equity and inclusion is essential to our purpose. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU.
**Job Role**
We are seeking a talented Data Support Specialist to join our team. As a Data Support Specialist, you will be responsible for providing technical assistance to our customers. This includes leveraging EDQ's documentation to determine how to best proceed with a given issue, engaging with the customer and other support team members to gain an understanding of the customer's environment, contract and goals, and resolving incidents or requests on first contact when possible prior to escalating.
Key Requirements
- 1-3 Years of Desktop Support, Help-Desk, or IT related support.
- B.A degree or equivalent experience desired.
- English Level B2.
- Strong communication and interpersonal skills.
- Microsoft Office proficiency.
- Analytical skills.
- Problem solving skills.
- Organize and manage multiple tasks and priorities.
- Able to work non-standard business hours as required.
- Ability to resolve issues over the phone utilizing remote control tools.
- Communicate clearly and concisely, both orally and in writing.
**What We Offer**
We offer a competitive salary and a range of benefits including medical, life and dental insurance, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
