Technical Networking Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Citrix A tiempo completo

As a Technical Support Engineer at Citrix, you'll be part of a globally diverse, collaborative team that values work-life balance. You'll have the opportunity to innovate and grow while making a positive impact on our customers' lives. We're committed to Equal Employment Opportunity (EEO) and compliance with all federal, state, and local laws that prohibit employment discrimination.

**Key Responsibilities:**

  • Provide exceptional customer service experience through problem identification and resolution on Citrix ADC.
  • Collaborate with senior team members or other vendors to validate and qualify complex customer issues and business impact.
  • Contribute to the Citrix knowledgebase by creating new or updated technical articles/documents focused on issue resolution or prevention.

**Requirements:**

  • Minimum 2 years of experience supporting end users in Networking.
  • Practical understanding of the OSI Model.
  • English professional proficiency with excellent verbal and written communication skills.

**What We Offer:**

  • A competitive total rewards package including 18 weeks of paid parental leave, health and wellness benefits, and more.
  • Ongoing professional development and mentorship opportunities.
  • Paid volunteer time and charitable matching of employee donations.


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