Remote Technical Support Power Hardware

hace 2 semanas

San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Introduction

At IBM, work is more than a job - it's a calling: To build.
To design.
To code.
To consult.
To think along with clients and sell.
To make markets.
To invent.
To collaborate.
Not just to do something better, but to attempt things you've never thought possible.
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems?
If so, lets talk.
Your Role and Responsibilities
- This role supports the service structure and serviceability of a product for Hardware and Firmware.
Responsibilities include providing technical expertise to the Field on problem determination/isolation, then providing action plans to resolve client issues.
The Remote Technical Support role may also provide technical expertise in support of critical client situation resolution.
This role serves as the Field's interface to Development for the identification and analysis of design, architecture, and process issues and for driving those issues to resolution
- Perform failure analysis on IBM Power Hardware I/O adapters and DASD.
Can include travel to customer sites around the world.
- Remote Technical Support is from pre-product introduction, GA release to product end of life.
This role may participate with product development in the product design phase to incorporate product support, diagnosis, and recovery capabilities

Required Technical and Professional Expertise
- A minimum of 1 years of experience working with IBM Power Hardware or X86_64 Server Hardware
- Exposure to IBM Power Hardware and features, Intel/AMD Hardware, System Adapters, HDD, SDD, & NVMe
- Demonstrated communication skills in a customer facing environment.
- A minimum of 1 years of experience in debugging system failures either hardware or software

Preferred Technical and Professional Expertise
- 1 Years working on IBM Power Hardware with exposure to 2 of the following OS types: IBM I, AIX, VIOS, Linux (RHEL, SLES, Ubuntu)
- 6 months Analyzing physical hardware failures with the ability to read adapter specification sheets.
- 6 months Ability to read IBM System dumps (PEDBUG, SNAPS, IQQY Logs, PEL/PAL's) or Linux SOS logs.
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure.
IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues.
Our systems power the world's most important industries and our clients are the architects of the future.
Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.
They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.
The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.
Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

  • Remote Technical Support Engineer

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

  • Remote Technical Support Engineer

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

  • Customer Support Specialist

    hace 7 días

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About the Role:As a Technical Support Engineer with IBM Systems, you will be at the forefront of delivering exceptional customer experiences for our clients.This role specializes in providing remote technical support for IBM software, hardware, and solutions, specifically focusing on Storage Hardware and Software.You will work as part of a Global 24X7 team,...

  • Technical Support Specialist

    hace 5 días

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About the RoleThis position involves performing and enabling remote technical support for IBM software, hardware, and solutions. The ideal candidate will possess excellent technical skills, a desire to constantly learn and evolve, and outstanding customer communication skills.Responsibilities include handling customer cases in an effective and accurate...

  • Technical Support Professional

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

  • Storage Hardware Expert

    hace 5 días

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Engineer to join our team. The ideal candidate will have a strong background in technical support and the ability to work effectively in a team environment.This role involves providing remote technical support for IBM software, hardware, and solutions. The successful candidate will have excellent...

  • HW Remote Technical Support Specialist

    hace 3 días

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job DescriptionThe Power HW Remote Technical Support Center Professional provides technical support assistance to customers and IBM technical personnel on multiple products, subsystems, and/or systems in the High Availability product environment.You will seek and exchange information and concepts to ensure complete understanding of details related to problem...

  • Technical Support Professional

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

  • Remote IT Engineer

    hace 5 días

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About the JobThis is an exciting opportunity to work as a Remote Technical Support Engineer for IBM's Storage Hardware, Software Support team. The successful candidate will have a strong background in technical support and the ability to work effectively in a team environment.The key responsibilities of this role include:Providing remote technical support...

  • Technical Support Specialist

    hace 7 días

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Equifax. As a Technical Support Specialist, you will be responsible for providing top-notch support to our end-users, ensuring they have the best possible experience with our technology.Key Responsibilities:Provide level one technical support for computer hardware...

  • Hardware Engineer

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Teradyne A tiempo completo

    **Organization & Role**:The Engineering team is looking for a highly motivated, energetic, technically driven Hardware Engineer to work in the Continuous Hardware Engineering Group responsible for released Semiconductor Test Systems and Instruments.Position will report to the Hardware Engineering Manager in Costa Rica.- Base System - Power Infrastructure and...

  • Technical Support Specialist

    hace 5 días

    San Francisco, Heredia, Costa Rica Teceze Ltd A tiempo completo

    **About the Role:**We are seeking a skilled Technical Support Specialist to provide onsite technical support for our clients. The successful candidate will have hands-on experience with various hardware and software systems, including PC, Laptop, Printer, Fax, Scanner, Tablet, and Mobile devices.The ideal candidate will have strong problem-solving skills,...

  • Remote Technical Support Engineer

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

  • Remote Software Support Tier1

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Bmns A tiempo completo

    **Duties & Responsibilities**Hardware Support should be familiar with the instructor material, product, hardware, and educational material for each assigned client.This includes assisting with the updating instructional content, product testing, and product use inquiries.- First point of contact for customers seeking technical support.- Monitor multiple...

  • Technical Support Engineer

    hace 5 días

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About Our CompanyExperian Data Quality (EDQ) is a leader in data quality management tools and services, helping clients achieve successful outcomes through pre- and post-sales phases of technology investments. Our innovative approach focuses on empowering our clients to unlock the power of their data, whether optimizing data for better customer experiences...

  • Hardware Engineering Position

    hace 4 días

    San Francisco, Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Technical Expertise RequiredWe are looking for a highly skilled technical professional to join our team as a Hardware Engineer at Infotree Global Solutions.Responsibilities:Supporting engineering activities in the electronics industry.Providing expertise in Windows OS, system BIOS configuration, and firmware programming.Deploying remote connectivity...

  • Technical Hardware Specialist for Data Center Operations

    hace 5 días

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Hardware Specialist to join our Data Center Operations team at Sgf Global. In this critical role, you will be responsible for maintaining and supporting top technology Xeon Server Hardware platforms located in the Data Center and Artificial Intelligence Laboratory.As a key member of our technical team,...

  • Technical Support Specialist

    hace 7 días

    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    About AligntechWe are a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.Our Digital EcosystemOur digital ecosystem combines the power of...

  • Help Desk Support

    hace 1 semana

    San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

    Company DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally.Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients...

  • Technical Support Specialist

    hace 5 días

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    At Equifax, we empower individuals to achieve their true potential by providing a platform for growth and development.Job SummaryWe are seeking a skilled Technical Support Specialist to provide Level 1 and Level 2 end-user software and hardware support for our Costa Rica Shared Service Center.About the RoleIdentify, diagnose, and resolve level one issues in...