Technical Support Engineer
hace 2 días
About Our Company
Experian Data Quality (EDQ) is a leader in data quality management tools and services, helping clients achieve successful outcomes through pre- and post-sales phases of technology investments. Our innovative approach focuses on empowering our clients to unlock the power of their data, whether optimizing data for better customer experiences or preparing data for improved business intelligence.
Your Responsibilities
As a Technical Support Engineer, you will provide remote technical support for Experian EDQ clients, using our data cleansing, validation enrichment, and profiling solutions. You will collaborate with internal teams to resolve complex technical issues and escalate when necessary. Additionally, you will document interactions with clients, including troubleshooting steps, solutions provided, current action owners, and follow-up plans, in a clear and concise manner. Furthermore, you will assist in creating and maintaining knowledge base articles through the Knowledge Centered Service methodology.
Qualifications
- 1-3 years of experience in desktop support, help-desk, or IT-related support
- Bachelor's degree or equivalent experience desired
- Proficient in Windows Server/Linux environment, CLI, basic networking concepts, remote desktop technologies, Salesforce or similar ticketing systems, and English language level B2
- Strong communication and interpersonal skills, analytical and problem-solving skills, and ability to organize and manage multiple tasks and priorities
- Able to work non-standard business hours as required and communicate clearly and concisely, both orally and in writing
- API knowledge preferred and passion for the Data Quality world
Culture
Our culture celebrates diversity and believes everyone can succeed at Experian, bringing their whole self to work. We focus on what truly matters: DEI, work-life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people-first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work globally (4.4 Stars).
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