Technical Support Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

**About Us**

At ServiceNow, we strive to create a better world through technology. Our platform empowers organizations to simplify and automate complex processes, allowing them to focus on what matters most.

We are committed to delivering exceptional customer experiences, and our team of experts is dedicated to helping customers achieve their goals.

As a Technical Support Engineer, you will be part of a global organization that provides technical guidance and support to our customers during critical issues. Your role will be to ensure timely and effective case resolution, while also providing a best-in-class support experience.

In this position, you will have the opportunity to work with a variety of technologies and tools, including cloud platforms and diagnostic software. You will be responsible for troubleshooting complex technical issues, collaborating with internal teams, and contributing to the growth of best practices for support services.

We are looking for someone who has strong communication skills, the ability to troubleshoot difficult technical issues, and a personal commitment to quality and customer service.

This is a customer-facing role, and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Engineer must be able to work outside of normal business hours as needed.

Key Responsibilities:

  • Assist customers on critical issues and high-priority cases
  • Communicate with customers and internal teams through various channels
  • Manage customer expectations and experience
  • Troubleshoot, resolve, and provide root cause analysis for ServiceNow Product issues
  • Collaborate with other internal teams on complex issues
  • Contribute to the growth of best practices for support services


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