Technical Support Engineer

hace 3 días


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
About IBM
Restlessly reinventing since 1911, IBM is a global leader in the technology and consulting industry. Our commitment to innovation has earned us a reputation as one of the most trusted companies in the world. We pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain technologies.

Our Mission
We are dedicated to harnessing the power of technology to drive business success. Our team of experts is passionate about delivering exceptional customer experiences through our cutting-edge solutions and services.

About the Role
This exciting opportunity will see you join our team of skilled professionals who are responsible for providing remote technical support to clients around the world. As a Technical Support Engineer, you will be the primary point of contact for customers seeking assistance with their Linux and UNIX systems. Your expertise will be invaluable in helping us deliver high-quality support and ensuring that our clients' IT infrastructure runs smoothly and efficiently.

Your Responsibilities
- Provide expert-level technical support to clients via phone, email, or web chat
- Troubleshoot complex technical issues related to Linux and UNIX systems administration
- Collaborate with cross-functional teams to resolve technical issues and improve support processes
- Stay up-to-date with the latest developments in the field of Linux and UNIX systems administration
- Develop and maintain knowledge base articles to assist colleagues in resolving common technical issues

Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 2 years of experience in Linux and UNIX systems administration
- Strong understanding of Linux and UNIX operating systems, including configuration, troubleshooting, and maintenance
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively as part of a team
- Strong problem-solving and analytical skills
- Fluency in English (verbal and written)

About the Benefits
At IBM, we offer a comprehensive benefits package designed to support your physical, emotional, and financial well-being. This includes medical, dental, and vision insurance, paid time off, retirement savings plan, and opportunities for career development and growth.

Location Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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