Storage Hardware Expert
hace 7 días
We are seeking a highly skilled Technical Support Engineer to join our team. The ideal candidate will have a strong background in technical support and the ability to work effectively in a team environment.
This role involves providing remote technical support for IBM software, hardware, and solutions. The successful candidate will have excellent technical skills, a desire to constantly learn and evolve, and outstanding customer communication skills.
Key responsibilities include:
- Handling customer cases in an effective and accurate manner using multiple debug and analysis tools, techniques, and procedures.
- Providing remote troubleshooting and analysis assistance for hardware/software failures.
- Utilizing strong problem determination skills to diagnose issues, identify resolutions, and communicate action plans.
Additional responsibilities may include:
- Interpreting error logs, dump files, system traces, and identifying failing components.
- Recommending and implementing new technology or improvements to existing technical support tools, procedures, and processes.
Required qualifications include a relevant university degree, ideally in Information Technology or Computer Science, and at least 2 years of experience working in the area of customer support.
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