Technical Support Specialist
hace 6 días
We are a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.
Our Digital EcosystemOur digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.
The RoleYou will be responsible for providing technical support services to Align employees located in LATAM, US and EMEA, with technical problems and information technology issues involving but not limited to desktop, laptop or network services from local personnel or from employees using network remote access.
Main Responsibilities:- Front Line Support for incoming calls
- Increase employee satisfaction by addressing customer needs
- Front Line Support on Incidents and Service Requests
- Participate during the on-call rotation
- Open Severity Bridge Calls
- Keep KPIs at minimum level
- Queue monitor/assignment
- High School diploma. Technical Degree is a plus. Bachelor Degree from a four-year college
- At least 1 year of related experience
- Proficiency in English
- Requires: Self-motivated, Empathic, Be able to work under pressure, Easily adaptive to change, Good communicator and facilitator, Be able to work on rotating schedules
- Requires: Office and Windows, Active Directory, O365, CISCO, Service Now is a plus, Six Sigma is a plus
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